"Flawless experience"

Flawless experience. Super quick delivery ordered 3pm and got it next day! Item was perfect. Thank you!

"Great exerience"

I purchased the items and they were dispatched same day and delivered within 48 hours. No issued and no hassle. I would use again.

"Spot on"

Everything was spot on throughout the whole purchase process.

"Avoid!"

Bag arrived faulty. Company has drawn out discussions from 10th April all the way to now, 16th May and have repeatedly been absent from email and phone communication. Poor discount offered for keeping the faulty bag, then failed to reply to my request to return & exchange it (which they had previously suggested). Now insisting they can only offer a smaller discount than originally offered, or want me to pay to return the bag to them. Avoid!

"Avoid this company like the plague"

Avoid this company like the plague - awful customer service and order fulfilment:

Ordered a suitcase for next day delivery. When had not arrived on second day with no notification, I contacted the company. They said their (low end) Shopify site had flagged my transaction as a potential “chargeback” and they unilaterally cancelled my order. Not only had I never confronted this issue, I’d never even heard of it - and the CC used has a large spending limit (the charge was £120). When I contacted the CC company, they said there was no issue with my card - but that the company had already taken the funds! And furthermore they had not issued a refund after cancelling my order.

No apology, no resolution - and no suitcase for my holiday with no time to order a replacement. Absolutely shocking - Use a real company, this one is terrible - caveat emptor.

"Easy"

Easy, quick, cheaper than elsewhere

"A lot of brands at cheaper prices"

A lot of brands at cheaper prices. Loads of options and easy to navigate through the site.

"Just what I was looking for at the best…"

Just what I was looking for at the best price. Good communication and prompt delivery. Very happy with my purchase.

"Quick delivery"

Quick delivery, well packaged, authentic Herschel product. Super happy.

"Great Rains bag"

Great Rains bag, perfect for weekends!! Arrived very quickly too!!