"Excellent customer service"

Very happy with my new Eastpak suitcase, great customer service and very prompt delivery.

"I wanted a new Rains bag for a trip"

I wanted a new Rains bag for a trip. Found the exact one I wanted at The Backpacker. Good price and delivery was very fast. The bag got compliments!

"Great product and service"

Great product and service

"I accidentally placed my order before…"

I accidentally placed my order before it was complete but although I tried to contact this company before it was despatched, none of the methods they advised to reach them worked - no telephone answered, no email answered & non existent web chat. Consequently I was charged £5.95 for postage and then another £5 to return the item.

"Quality luggage"

Quality luggage, enjoyed using it dor my holiday.
Quite expensive, but clearly made to a high standard and eastpak offer a 30 year guarantee.
Arrived well packaged, all tags and undamaged box.

"Good value "

I found the item I was looking for at a better price. Delivery was very fast. Excellent value for money overall and I'd buy again from here

"Love that this is a local business for…"

Love that this is a local business for me, good quality and price, and the courier service was excellent - was able to speak to the depot and track the delivery van in real time. V pleased

"Good product, delivery on time."

I was replacing an existing bag which has served me well,

Same style just a different colour.

Easy to order, kept informed of the progress and delivery, delivered on time by Royal Mail.

An all round good experience.

"Fast delivery"

Fast delivery

"Nothing wrong with the bag"

Nothing wrong with the bag, it's great. A well made Eastpak bag that is perfect for my purposes.
The 2 stars are because the packaging was poor, the box was not sealed properly and there was a lot of some unknown wet and sticky substance on the outside of it. I made the courier wait while I checked the contents weren't damaged. Also, the delivery was 2 days late which was down to the courier APC.