"I do not recommend"

I made an order in robinsonsshoes, after which I changed my plans and I canceled my order.
The store does not respond to e-mail messages and refuses to make refunds.
I do not recommend working with this store!

"Great service, price and quality"

Great service, price and quality! Incredible it only took 3.5 days to deliver all the way to New Zealand. I’m greatly impressed! I will surely consider buying from Robinson’s again. The free cedar wood shoetrees were a lovely touch.

"Customer Service"

Ordered total 3 pair of shoes from them.
One of them is used and wrong size.
Send the shoes back for refund.
11 days after they received my return, I got my refund.

"Glad I took the risk"

I was apprehensive ordering shoes online and from another jurisdiction (to North America from UK). The communication was not spectacular, however I decided to order anyway. Order was shipped 8 calendar days after the order, and I received the order 9 calendar days later (free shipping via post office). I'm very happy with the end result, but wish there was better communication to alleviate my initial apprehension.

"If an issue arises, they will go above and beyond to fix!"

Robinson did right by fixing the issue. Thanks.

"Excellent service !"

Just received my pair of Loake Aldwych in perfect condition. The communication with the staff is overall great and it is a pleasure to deal with them.

Most importantly, the shipping was really fast considering that I live in the other end of the world !

As a matter of fact, I just placed another order with them ! Can't wait to kick start the new year with my new shoes :)

"Slow and misleading"

Called on Monday to find out if the shoes are in stock and could be delivered before Thursday as away for holiday. Had a positive reply from a lady at customer service.
On their website stated delivery time is within 2-3 working days. On Thursday had no delivery. Emailed their customer services and had a reply from James that shoes were shipped and should be with me on Friday or on Monday, which is no good anyway. Today while on holiday had a message that shoes will be delivered on Tuesday. It means they weren't shipped on Thursday even. Instead of 2-3 working days takes 6 working days. Wouldn't even be bothered to write a review if had a honest reply.

"Amazing!"

From start to finish it was a pleasure to deal with this company. Their customer service is second to none, right from my first enquiry to taking delivery. I'm so impressed by the range of products they have available as well as the quality. Couldn't recommend enough! Thanks again.

"this issue was sorted eventually ! I.e I got the 25% refund ..."

this issue was sorted eventually ! I.e I got the 25% refund ...

"Slow and misleading"

First order went well without any issue (I bought two pairs of shoes). Second order is still in progress and it is almost a month after I purchased (pain in the ...).
First problem is with items available on website while they are not available in a stock. I asked about my order (9 days after I paid), they replied saying they emailed me about items not to be available (haven't received any email and I checked all possible folders, including spams).
Exchanged few emails to change my order for a different items (took another 6 days). They confirmed new order ten days ago and still nothing (not shipped yet no further message received).
In case you would like to order handmade belts from Robinson I believe it is going to be faster to use your hands.