"Timing and overall quality were good."

Timing and overall quality were excellent. Some features were out-of-round signficantly, but we are seeing if they truly matter to our process. Probably not a huge issue though. Good overall. A to A-.

"I have used the online process numerous…"

I have used the online process numerous times and was very happy with the response, product, and customer service. My business is now growing so I tried to use customer service directly, but they inflated the cost of the part by over $2/per over the online quote. I tried to order via the online quote and they cancelled my order. I do not recommend purchasing through their reps. To add, they still charged my account.

In response to their reply. I placed two orders in 2024, both with less quantity, and both were cheaper than the price they quoted me for greater quantity, one still $2/per cheaper.

"Great experience using CNC service"

Very simple quotation and ordering process. We received a great price and lead time. The CNC parts turned up on time, to spec and looking great.

"Good quality"

Good quality, communication was good.

"best 3d manufacturer so far"

I don't know which order I am reviewing, because I order a lot. Sometimes weekly. But everything has come out great so far for the price paid. I have tried quick parts, Sybridge (Fast Radius) and local shops and this is the cheapest one yet. I only use the CNC and sheet metal service. And there are a lot of options to choose from for surface finish etc. and they contact you when they have design suggestions, which is great.

"Great to work with. specs on the items where on point. "

Great to work with from the start and through the process until the end when they were delivered. great pricing. they have many options to choose from on material and or time to get things done.
Thanks,

"good quality parts"

good quality parts, but waaaaaay too much overpackaging. It's so so the amount of plastic and garbage that gets delivered with the parts.
also, Late delivery

"The are two problems I have encountered…"

The are two problems I have encountered with my three orders:
1. The parts are not made to print.
2. The CMM reports that I have requested were either incomplete or wrong. Didn’t catch the parts being made not to print.

"1st experience with Hubs/Protolabs"

The follow of my orders was flawless.
Parts arrived between 3 to 5 days ahead of schedule.
Quality at incoming inspection was good; I need to know the different surface finishes to get what I want.

"Working with Steph and Hannah was…"

Working with Steph and Hannah was great. They were very supportive and helped us find the best price and time frame for our project and delivered all the parts needed when they said they would. They also helped us track down our shipment when it appeared to be stuck in shipping.