"PureDrive app doesn’t support their own products!"

After being sent a link for the Puredrive app, following purchase and install of 2xPD 2 batteries, I am now told by PD CS that the app is not compatible with these batteries, so can’t see any battery data directly. Have to rely on Solis inverter for that! Very hard to contact PD CS. Would not recommend PureDrive, as it seems they tell you any thing just to get the sale!

"Excellent customer service"

I have just spoken to a member of the Puredrive team (Oliver). He explained their battery systems very clearly and answered all of my questions. I feel very reassured by the company and quality of their customer support. Happy to purchase a battery from them now.

"Have had our 10Kw battery for nearly a…"

Have had our 10Kw battery for nearly a year now. Smashing company to deal with. Customer care team excellent. Only minus I did not realise we wouldn't have control of the battery. We can't adjust timing of charges and can't take free power which Octopus give us occasionally. Any changes require a call to Pure Drive. They are quick and efficient when called but the free power I have to donate to charity.

"Had some technical questions about the…"

Had some technical questions about the system. Callum Gallagher, the Customer Services Manager responded quickly and efficiently with easy to understand information. Highly recommended!

"Really Helpful"

Had to speak to Puredrive regarding the possibility of adding further storage to my existing system. They really could not have helped further. Brilliant customer service!

"One star because it’s impossible to…"

One star because it’s impossible to register the warranty with them and also the battery is producing alarms that apparently a firmware update will solve. I’ve sent multiple emails , filled out their online forms and nothing has come back from the company. The battery is brand new! Very bad customer service.

"Oliver was brilliant in answering the…"

Oliver was brilliant in answering the questions I had, very quick in responding and detailed in his explanations. Excellent customer service.

"Swift resolution of fault"

The solar electricity system was cutting out when the battery reached max capacity and would not supply electricity to the house or the Grid.
Callum, the staff member from Pure Drive Energy, talked me through a battery check to ascertain that the battery was operating effectively, thus narrowing the source of the problem to the inverter. Callum was patient, clear and ready to help with the right words to explain the problem to the inverter supplier. This aided a reasonably swift resolution so that 24hrs later we have a working system. We were impressed with the quality of customer care.

"Excellent firm"

Excellent firm, very happy with the battery and the customer service, British as well.

"Fantasic Service"

Fantastic service dealing with Dan , Mark and their team, superb product as well.