"Customer service is very good."

Customer service is very good.
blip on the App meter reader it had stuck. system was working fine but not discharging the battery. reported and back working normally in 36 hours.
It pays to
read your app meter reader 😂

"A Battery issue that turned out to be the inverter "

I had a problem with the batteries not taking full charge which turned out to be a inverter problem, Aaron called from Puredrive and spent a long time sorting out the problem keeping me fully informed, he was very professional throughout the visit.

"Great customer service"

Great customer service! Will in Puredrive kept me updated along the way following an issue I had with my battery. He tried to resolve the issue initially and when that was not possible, he organised a replacement battery. My system is back up and running again.

"I’m a new customer to Puredrive Energy"

I’m a new customer to Puredrive Energy. Needed some help with the familiarisation of the unit and its operation - was helped greatly by their guy Will Exton. He was always available, prompt in reply and a great help throughout the process - appreciated!

"App support "

I had trouble accessing the data on my app but after a quick phone call with Dan, he solved the problem, sorted the technical issues with their in-house team and then checked with me that it is was working successfully

"Alice is always so helpful and keen to…"

Alice is always so helpful and keen to help me sort out any problems or issues. :).

"Super Service"

The service and assistance from Will was in my view absolutely marvellous and very professional.

I am very happy to recommend Puredrive Energy and it's products.

Will was extremely helpful in explaining a technical issue with a battery which I did not understand but which explained in clear layman's language.

"Pavel was excellent extremely…"

Pavel was excellent extremely knowledgeable and did a fantastic job THANKYOU.

"Wish I had the patience of Charlie."

Wish I had the patience of Charlie.! He has helped me greatly after the installation of our solar panels by another company. My husband (with all the knowledge of what was happening) was in hospital and I to pick up the pieces but Charlie helped me thru it. Now everything is ok. Thanks to Charlie and the rest of the team.

"Quick resolution. "

Our solar system went offline but was resolved quickly, efficiently and in a friendly way by Alice in Customer Services. She was very good.

4 star because this is the second time it’s stopped working. Hope this is the last time. Thanks