"Great product great customer service"

Home PV systems with battery storage are inherently complex: the systems have multiple variables and the key to efficient system management is an understanding of these variables and how they interact. This is where Puredrive have been exceptional - their batteries may only be one component but in my many and varied questions to their customer support they have taken the time and effort to explain all aspects of my PV system even when those questions have not necessarily been about the batteries. It's very reassuring when you know you have a supplier that cares about their product, how you use it and how to manage it most effectively in your own setting.

"Great service provided when I had an…"

Great service provided when I had an issue with my battery.
The guys who visited my site were very competent and resolved the issue with no fuss.
In addition the communication with the customer service department was excellent throughout and they where quick to respond and follow up with all queries raised.

"Excellent service "

Alice Shea gave me excellent service with no hassles at all. She booked an engineer to replace our faulty battery in no time. No question asked. Thank you Alice, you can tell your boss you deserve a rise in salary!!
Be blessed Kelvin Nolte

"Very knowledgeable guys in customer…"

Very knowledgeable guys in customer services Tobias and Oliver. Thanks for switching me onto the most relevant tariff.

"Great battery storage & after service "

I’ve been dealing with PUREDRIVE for nearly 2 years now and they have been on hand whenever I have needed their assistance. Whether it be technical or general advice they have always come through. Shout out to Oliver Tingle who has easily jumped on a video call or arranged a site visit if need be without hesitation. Fantastic company, great after service and a pleasure to deal with

"Oliver was great he listened to my…"

Oliver was great he listened to my concern and helped me make a few adjustments to the system. All electronic systems sometimes have hiccups and its how the company employees handle it that makes it a good experience. Puredrive and Solis seemed to have the right people. Well done lads.

"Tobias was a great help in sorting my…"

Tobias was a great help in sorting my issues.

"Pavel was pretty much on time and did…"

Pavel was pretty much on time and did the job needed. Just one issue which may not be his responsibility. Neither he nor the company reset the algorithm for my Octopus tariff so I had to phone up Puredrive and get that done. It will have cost me a few pence. Maybe £1 so not such a big issue.

"Great customer service"

Fantastic customer service from Puredrive (Oliver) who quickly diagnosed my issue and arranged an engineer to visit me in less than a week. Pavel arrived after a long day and took his time to complete the work to a very high and tidy standard. System all working perfectly again, thanks guys

"Very friendly and helpful."

Very friendly and helpful.