"Puredrive EV charger still not charging "

I have a Puredrive EV charger, batteries and Solis inverter. Installed last October and the batteries have been getting charged and controlled very well from the grid or from solar panels. Got new car, plug in hybrid early February and to date have still not been able to use the very expensive Puredrive EV charger using the Puredrive Charger App or the PureDrive App or by using RFID key. Myself and my installation company have been in contact with the help several occasions, but still not working. Last week helps desk didn't even answer any calls from myself or my install company. Very very disappointed. Continue to charge car using the 3pin plug charging cable that came with the car, connected to socket in garage. Close to sending it back and requesting refund for product that just doesn't work.

"Every effort has been made to go above…"

Every effort has been made to go above and beyond by Puredrive but mostly by Alice Shea. Very helpful and quick too respond. Thanks

"Puredrive Customer Service "

Had a Puredrive battery system installed in September along with a Solis inverter. The team at Puredrive have been fantastic with solving a couple of issues that I’ve had as a customer. The batteries look fantastic and the customer service has been equal to the product. Really recommend the product and the team that stands behind it.

"Will has been very helpful and…"

Will has been very helpful and knowledgeable to myself on many occasions. Very polite and professional. Thanks again. Steven

"Professional and efficient"

Professional, efficient and friendly. We got a visit in evening, but they did ring earlier to check late arrival ok (we live in remote area). Recognized problem quickly and sorted it.

"Excellent customer service"

Alice was really helpful and customer service was greatly appreciated.

"Very happy"

Very happy, I was unsure about the charging of my battery from solar panels but after contacing Puredrive Ollie explained the screenshots I sent him and explained to me clearly how it works.
Thanks.

"Great service !"

Guys turned up on time as agreed !

They quickly identified the issue & had parts with them & carried out the work with enthusiasm & we had a laugh which makes a change these day :}

"Excellent customer focus and accountability "

I had an issue with my PV system in that it didn’t seem to be charging my batteries. I knew from previous experience that PureDrive were excellent with troubleshooting and responsive so I went to them for resolution. Alice from PureDrive emailed me immediately and then got back to me informing me it was a firmware update required with my inverter (nothing to do with PureDrive) but they handled everything for me. Thanks so much to Alice and the team.

"Issue resolution"

My contact Georgii has kept me advised of progress throughout the issue I experienced. This has now been resolved satisfactorily.