"Excellent customer service"

I called with an issue that was rectified with a chap call Jack Court. Never before have I dealt with such a knowledgeable, helpful and proactive agent. Went above and beyond. Thanks and a pleasure to deal with.

"Excellent back up support"

As with any new technology new customers need that support and help to use systems effectively. This is very much the case with the support I’ve had from Puredrive customer services team. I can’t fault the batteries, software and the support
Thanks Alice

"As usual prompt service with a call…"

As usual prompt service with a call 30mins before . Spares in the van job done same day so great !!!

"Quality company"

As with previous issue, puredrive respond quickly and sort issues without any hassle

"Ollie and Will were very patient and…"

Ollie and Will were very patient and helpful. I needed to upgrade the firmware on two batteries and needed help with the files.

"Fantastic battery & great customer service"

The customer experience is what sets this company apart from the rest, that and the fantastic battery. I have had better technical support from puredrive on solis inverters than I've had from solis technical support themselves. Honourable mention to Jamie for all his support over the years. I look forward to installing their new inverter in the coming months.

"Some glitches but great tech and great customer service. "

When we were considering going for Solar and a battery in the house, there were several similar options. We took the recommendation from the installer and went for a Puredrive battery and EV car charger (it works in unison with the Invertor and Solar and can charge with excess solar only.

So far - no issues with the battery. However the charger did have some issues, but these have now been resolved.

Special shout out to Alice Shea and Vishnu Sarathy for their excellent communication and support in getting the charger’s software sorted so that it worked as it should.

With this type of tech, there will be glitches, what you need is someone to take ownership and get it sorted.

Thank you again Alice.

"Follow the Arrows (Courtesy of Puredrive)!"

Excellent customer relations/after installation service. There were problems but these were addressed speedily, usually the same day. This is particularly important for novices in this field - and it was reassuring and helpful to know that someone (Alice) was on the case. There seems to be some crossover between Puredrive and Solis and we await a final review once the BatterySystem/PV panels/Octopus Tariff etc have all been up and running long enough to assess thoroughly. Plus - there are hours of entertainment - following the arrows depicting the ever changing energy flow!
Installed Nov 2023. Reviewed March 2024.

"Fantastic products and superb support…"

Fantastic products and superb support including tech queries.

"I had a query about how to charge my…"

I had a query about how to charge my PureStorage batteries over night using the cheaper Octopus Flux rate. I had quick responses to my emails with clear instructions, and when that didn't work they reached out directly to Solis to resolve the problem.

Excellent company who actually have real people you can talk to, something unusual these days.