"Jack Court and his team at Puredrive…"

Jack Court and his team at Puredrive have provided excellent support with a couple of battery related problems experienced at The Suffolk Punch Trusts site.
Replacment units have been provided under warranty, and fitted by Puredrive staff in a very timely manner.
Technical support provided by Jack to our local installer Cavin at Doyle Electrical Services has also been first class.
Excellent service from all concerened.

"Issue sorted by helpful staff"

Issue sorted by helpful staff

"Exceptional service from Jack Court"

Exceptional service from Jack Court. Kept to his word and delivered the goods. Our business Solar Insight was asked to attend a business event to promote renewable energy. Puredrive has recently merged with Duracell, and we required new marketing material. It was a pleasure speaking to Jack, who got everything organised efficiently, 5 * service.

"Alice was very helpful in sorting out…"

Alice was very helpful in sorting out my access to the pure drive app. She sorted out the log in issues I was having nicely. I can now see how the energy flow is going - thank you

"Resolve an issue with PureDrive Battery System"

Speed of response from the Technical Team, namely Jack Court who resolved a small glitch with charging and discharging.
Very impressed with the level of knowledge and immediate steps to monitor, assess and resolve the issue.
I would highly recommend this Company when installing a battery system in conjunction with a PV array.

"Pure Drive After Care."

These Solar PV Batteries are a new bit of kit for me with some setting adjustments required for my tariff settings with what appeared to be some in depth instructions.
I called the customer service line and spoke to Beth and then Owen first to register then to gain further help and was talked through what was in reality some straight forward steps making it look simple.
I got exactly the information I needed, when I needed it making me feel I had received great service with a good company.
I absolutely love the look and the efficiency of their product.
I would recommend this company.

"Great support for a battery issue"

Great support for a battery issue. After a bit of toing and froing with updates to the inverter and battery firmware, eventually one of the battery packs was identified as faulty. Puredrive support organised a replacement battery to be shipped next day and use the packaging to return the defective battery. All organised by puredrive. Puredrive was going to send a tech to replace the battery, but that would have taken some time, but as I was quite happy to swap it myself it happened very quiclkly. Replacement battery replaced in 30 minutes and system fully functional again.
Can't fault the support and warranty.

"Replaced battery under warranty"

One of my five DC2 batteries died (the green LED wasn't lighting) after 14 months of use so Pavel was sent to check it out. He could not revive the battery but also realised that some of the cabling was not done correctly - apparently a very common problem with installers. Strange since the battery had been working fine up to then! He replaced the cables and tidied them up and also replaced the battery with a new one. Now working very well so excellent service from Puredrive and Pavel (after a poor experience trying out the new app).

"Excellent customer service and warranty support"

This is my first review in Trust pilot and I want to really call out how great Puredrive and Alice Shea were for following up and staying with my support query. After two years my batteries were not charging correctly and I contacted Puredrive for support. Alice responded and asked my installer to run some checks. With no quibbles or hassle it was decided to replace both batteries. Throughout the whole process Alice kept me updated, dealt with the installers and made sure everything was working satisfactorily in the end. Having a company stand over their warranty and offer excellent support was one of the reasons I went with Puredrive.

"Owen von Seckendorff #TopTech"

Owen von Seckendorff in Tech Support has been absolutely superb. Quick, professional, knowledgeable. A very approachable manner and even offered to help us whilst we are on-site this coming Sunday! Massive thanks. Outstanding service.