"Jack Court"

Jack was really helpful in sorting out battery reconfiguration to match a new tariff. Went the extra mile, best helpdesk ever!

"Faulty controller to 10kW AC battery"

Georgii and his predecessor Tim of customer services initiated actions which required two visits from the field team resulting in a successful resolution to the fault with the controller to our 10kw Puredrive AC battery.

"Puredrive support"

I contacted Puredrive to help when my electricity bills were high. I have 20 kWh of battery storage. They were very understanding and agreed to do a site inspection. Their engineer arrived took his time to explain to me what he was doing and changed a few cables and reset the system. Since then I have seen a huge difference in my usage from the grid. Puredrive have been wonderful in keeping in touch and are now helping me with the Puredrive app.
I would recommend this company 10 out of 10 for customer support.

"Good customer service."

Good customer service.
I had an issue with the mobile application and left request on the company page. Shortly I was contacted by Alice and she was able to help me with my issue in no time.

"Fantastic Aftercare!!"

Had a great experience dealing with Alice , customer service at its best. Alice took the time to understand my problem and then dealt with it in a very professional way.

"Great support and technical assistance"

Great support and technical assistance

"Owen was most helpful on sorting out my…"

Owen was most helpful on sorting out my problems with my solar inverter and battery’s all ways respond to my emails and was at the end of the phone if needed

"Helpful"

Quick, efficient and helpful. Would highly recommend!

"Great end-to-end service as always with…"

Great end-to-end service as always with the Puredrive team.

"Wrote to Puredrive regarding my system…"

Wrote to Puredrive regarding my system showing 0% battery and then followed up with a phone call. Spoke to Ollie and he asked me to forward the email. I did this and he was quick and efficient and sorted the problem in 10 mins.