"Puredrive efficiency "

Puredrive efficiency
I was very impressed with the fact I was able to speak to someone on my first attempt at calling them.
Beth was very polite, efficient and processed the problem in the same day.
My particular problem had been ongoing for over a year with the company who had installed the batteries and I wasn’t getting anywhere with them.
Puredrive dealt with it immediately.
Congratulations

"Excellent service"

Excellent on site visit to update the battery firmware. Good communications and friendly competent staff. Many thanks.

"Excellent customer service."

Very quick response from customer service team to a general enquiry I had. Response to my request for app login was granted within one day.

"Jack Court know his stuff"

Jack Court was extremely useful, really knows his stuff with the minefield of 3-phase power / Solar Inverters / Battery storage. Looking forward to working with Jack and his colleagues going forwards.

"Alice at Puredrive Energy "

Fantastic Customer service from Alice! Very knowledgable and extremely helpful! Thank you.

"Exceptional Customer Service"

Post installation, our new solar system stopped working followed by our installer ceasing to trade. All these issues were totally outside Puredrives control and nothing to do with them. Puredrive Customer Services site coordinator Georgii organised a visit by their engineer Brad, to check out the Puredrive battery. Brad was also on site when a new inverter was fitted, problem solved. We've experienced an exceptional level of service in difficult circumstances organised by Georgii. I can't thank the Puredrive team enough, they've been absolutely first class.

"Quality service"

As always, the response was speedy. Alice from PureDrive took my question about power discharge setting within the battery and took the time and effort to analyse my specific settings. She then provided clear advice and guidance on how to change setting to appropriate values. This has worked really well and I am very happy with the results. All in all, a high level and quality of service.

"Brilliant"

Brilliant. I have emailed and discussed my system with Tom, Alice and Oliver then also Pavel the Service Engineer over the last month. All are really helpful and supportive of any issues I have had with my battery installation. Can recommend Pure Drive 100% plus

"The advice given was spot on"

The advice given was spot on, and they did not seem to mind dealing with someone who is not technically minded!

"Great company"

Arrived on the day as scheduled. Sorted the problem quickly and now all great.