"Very pleased with battery and support"

Have had a DC connected 5kWh Purestorage II battery from Puredrive for about 18 months. Recently the Solis inverter lost comms and the battery stopped working. Within a week the team arrived to swap in a brand new battery - no quibbles, quick, efficient and helpful support from Brad and Will.

"Duracell battery install"

Owen was really helpful with getting the system up and running. He explained everything and stayed on the phone with me till the system was showing on the customers app

"Technical issue with a PureDrive…"

Technical issue with a PureDrive battery, under warranty.
They answered the phone! They helped. An engineer visited to put it right. Good efficient customer service.
May thanks to all Pavel and Georgii.

"I asked that my Octopus tariff…"

I asked that my Octopus tariff integration be changed as I was switching from Agile to Flux for the summer and all done promptly as requested with no fuss. Thank you @AliceShea

"New PureStorage II installation"

Following the installation of a Solar energy system incorporating two PureStorage 5kWh batteries i had a few issues with the monitoring application. Alice at Puredrive energy provided excellent support and advice which fully resolved the problem. It was actually down to an installation error by my installer.
The product seems to be great and i am confident if i have any issues Puredrive will resolve!

"I am in process of buying a my 3rd Battery"

I am in process of buying a my 3rd battery and need few questions to ask, PureDrive customer services is one of the best and answer all the questions and also help with there App to, much Appreciate there extra help and customer care.

"I wish all customer service agents were…"

I wish all customer service agents were as good as Alice, she was polite, very helpful and sorted my issue.
I think she went above and beyond by checking my system the following day and emailing me to advise that all was good.

"Excellent customer service"

I've been very pleased with the level of customer service I've received each time I've contacted Puredrive. Alice Shea, the customer services supervisor, has gotten back to me quickly each time, and has been consistently helpful. She is friendly and professional and easy to communicate with.

"Great customer support. Recently wanted my Puredrive 5Kw…"

Recently wanted my Puredrive 5Kw battery to charge up on my new cheap overnight tariff from Octopus. Alice got me logged into their battery App. Seemed pretty simple to use but battery didn’t charge first night. Fault discussed with Alice and it was solved. Got a follow up email from her too. Great customer support. Many thanks. P.

"I was kept up to date throughout the…"

I was kept up to date throughout the issue. I also received a request to let them know everything was OK after the problem was resolved.