"Temp Sensor Issue Resolved "

I had an issue with the temperature sensor that meant the battery was not charging fully. pure drive were out within the week to resolve the issue and they even upgraded the hardware

"We had a failed battery"

We had a failed battery, which was determined by a site visit. 2 weeks later repair was successfully carried out.
Very professional service by a competent engineer

"Sorted the miss match software "

Engineer arrived on atime as arranged , he sorted the miss match software on my 2 batteries that was causing numerous errors and alarms. By updating both to the same, not entirely sure how i ended up with 2 different versions as both fitted same time. Shame it can't be done OTA or by customer if they are comfortable do so. Anyway all is good at the moment.

"After being let down when our solar installer "

After being let down when our solar installer stopped trading, leaving us with only half of our installation oprational. I contacted Puredrive in the hope they could advise me on what could be done. Owen from Puredrive and the rest of team diagnosed the problem remotely, they sent a very helpful engineer who replaced a none compatible battery that the original company had installed, they also replaced a comms cable.
In just over a hour Puredrive had our system up and running for the first time.
We are delighted with the very professional support and service Puredrive provided, and would highly recommend the company and products to anyone thinking of getting a solar system.

"Great batterys from PureDrive"

We've been working with PureDrive for a while and have found the hardware to be very well made and the batterys work exceptionally. The customer service has greatly improved lately, especially since we had georgii looking after us. We've had all our reported issues fixed quickly without any push back or extended waits for solutions.

"Professional & thorough "

Impressed with the thorough, professional service of puredrive and their engineer Pavel. No issues, no buts, issue sorted.

"Jack at Puredrive was very helpful in…"

Jack at Puredrive was very helpful in answering our questions about home solar batteries.

"The reason I gave 5 stars is due to support"

The reason I gave 5 stars is due to the improved support I am now getting from puredrive. This is what differentiates the various battery sellers and puredrive seem to be much better of late. Had a problem with one of my batteries losing power and Will from support helped organise a replacement and was quick and prompt with his replies to my queries. That is why I went for these rather than a DIY route as when something inevitably goes wrong you get the support to resolve it without too much fuss.

"Excellent support"

Minor issue with inverter and battery integration requiring an update.
Alice at Puredrive was able to get me sorted with the equipment and files needed, and we've also sorted out my warranty.

"Every company needs an Alice Shea!"

Every company needs an Alice Shea! Alice was absolutely fantastic in helping me get some warranty information collated for my company. Alice was consistently helpful, professional and patient throughout, and provided exactly what I needed. Thanks, Alice.