"We ordered a pair of outdoor chairs…"

We ordered a pair of outdoor chairs from John Lewis. We received a confirmation call very quickly for the delivery. The delivery person was very punctual, professional, polite and friendly. The chairs are very cozy as I expected. It’s a great shopping experience.

"Kochten een grote parasol,binnen het…"

Kochten een grote parasol,binnen het 3jaar is er zichtbare schade in het doek.
Persoonlijk contact opgenomen met 4SO.Om 'samen' een oplossing te zoeken.
Is gebruikersschade?
Zo'n prijzige parasol, kwaliteit doek?Kennen nog een 2-tal kennissen juist hetzelfde voor hebben.
Een parasol wordt zelden op een jaar gebruikt!Konden een nieuw doek bestellen tegen betaling!Is niet de bedoeling geweest om 3jaar het doek te hoeven vernieuwen.
Als klant kan men toch maar na gebruik hoes over te trekken?

"Very happy! "

We ordered our furniture through John Lewis. Excellent service, arranged delivery which was done well. We have found the products (chairs and side tables and coffee table) to be as expected and of a lovely quality. Easy to assemble. Very happy!

"Excellent service and excellent carpet…"

Excellent service and excellent carpet ! Perfect

"Last week 4 Seasons Outdoor replaced…"

Last week 4 Seasons Outdoor replaced our damaged 3 year old parasol free of charge including delivery. We had requested a new part only. They were a pleasure to deal with, can’t recommend them and their products enough.

"Ordered lovely Prado ellipse table…"

Ordered lovely Prado ellipse table through John Lewis. Shortly after placing the order we had a very polite phone call from 4SO to arrange delivery. The delivery was on time and the technician did a great job of setting the table up and removing all packaging, although I did need to help him carry the table top into place. The quality is very good and buying the table through John Lewis without chairs was very good value for money

"Excellent after sales support…….."

We have had 4 Seasons Outdoor garden for over fifteen years and it’s as good as the day we bought it. We recently decided to add a new lounge set and wasn’t sure which set to go for, we decided to opt for the Meteoro and the quality is amazing. We were fortunate (via our approved supplier) to visit the amazing showroom in Reading which helped us finally decide which range to go for. The Meteoro comes in modules which are held together buy easy to use Velcro straps, not sure how, but I managed to lose some of the straps so contacted 4 Seasons to buy some replacements, I discussed the issue with Joanna and was contacted by Natasha both of which were very helpful. Natasha sent me an email within a few hours saying they had dispatched the replacement straps free of charge. It’s very rare to have any problems but the 4 Seasons team are always very helpful. Brilliant service I will definitely be buying from them in the future……….

"Superb customer service"

I telephoned and spoke to Natasha explaining I was after some touch up paint for our patio table which we bought way back in 2018. Natasha very kindly offered to send me the paint free of charge. The overall customer service was superb as it has always been and Natasha couldn't have been more helpful and professional. The table and chairs are still going strong and look fabulous.

"First Class After Sales Service"

We had an issue with the cord in our parasol breaking. The 4 Seasons team provided a replacement cord free of charge and provided effective advice on how to fit the replacement. We could not have asked for more.

"We were really pleased with the work…"

We were really pleased with the work that your technician (Michael) did to repair our garden chair. The repair appointment was arranged very efficiently and the repair work was excellent. Thank you for dealing with this minor issue so quickly and effectively.