"Ivy was great"

Ivy was great. She got me scheduled for the day and time I needed and when I realized I typed the wrong number for myself she changed it quickly. I’m really excited about my appointment. I’m ready to start this journey.

"Mediocre results / asking for…"

Mediocre results / asking for 449$additional
I completed the assigned treatment only to find I should have had more steps. My teeth were still offset and gapped needing at least "three more steps" for a straight smile. When I reached out to the company, they told me they considered 80% of improvement to be proper treatment and if I wanted the addition steps it would cost an additional $449. So if you want 80% of straight teeth and are ok with mediocre then this is the company for you!
They offered me free aligners for leaving a review - if only they had sent me the balance treatment my review would have been so much different ...

"Lou was amazing and very patient"

Lou was amazing and very patient! Thank you for everything!

"DO NOT USE THESE SCAMMERS!!"

DO NOT USE THESE SCAMMERS!!! Signed up months ago, despite having a video call for the impressions after totally disregarding what I'd told them about tray sizes it wasn't successful. Then had them book me an appointment for a clinic months down the line hundreds of miles away from where I live. Got there to be told that they'd never even heard of this company! Still fighting for a refund now....

"Alfa was so incredibly helpful and…"

Alfa was so incredibly helpful and persistent to get my aligners remeasured and sent out to asap.
Excellent customer service. 5 stars! Thank you :)

"Ivy stuck with me…"

Ivy helped me with my impressions from the beginning. She is very patient and knowledgable. We had a few false starts, not her fault, but she explained why we needed to redo and new kits were sent free of charge. She explained what happens next and I feel she is a very good representative for the company. Can’t wait till I get my aligners.

"Ivy was great"

Ivy was great! She gave good instructions and was very professional and polite.

"Lou helped me out a lot with my…"

Lou helped me out a lot with my impressions and she was very concerned about my situation.

"So far I have been very happy with New…"

So far I have been very happy with New Smile I did my impressions and Lou has been very helpful. I look forward to getting my Aligners.

"Great very easy with the help of Lou!"

Great very easy with the help of Lou!