"Absolutely terrible experience feel…"

Absolutely terrible experience feel like I’ve been totally ripped off. It took so long for my retainers to be sent that my teeth moved. After many weeks/months of chasing after sending back my moulds was told they were unsatisfactory. So spent a lot of money travelling to London to get a scan. At the scan appointment I explained about the movement in my teeth and was assured the straightness would fix any movement. This hasn’t happened and it’s been confirmed in an email that this is the case. I’ve spent weeks/months again trying to contact someone to support me with resolving how to move forward and have been completely ignored. They said the lay would phone me and again I’ve heard absolutely nothing. I will be reporting you to the dental regulator. Never have I before had such appalling customer service. Be warned they will take your money and run.

"Giving my photos was so easy and…"

Giving my photos was so easy and communication is excellent!!

"Oxford Street"

Oxford Street, absolutely perfect. No faults.

"Oxford Street"

Oxford Street

"Awful customer service "

Poor quality products, very slow and zero customer service. Absolutely avoid

"Kokob was ever so polite"

Kokob was ever so polite, she kept my little girl very happy too. I would highly recommend her to anyone. Very friendly, and pretty!

"The overnight aligners have been great"

The overnight aligners have been great, and affordable. I had a slight hiccup with creating the moulds but NewSmile sent me to a nearby dentist to have a scan so it was rectified quickly. I'm really pleased with the results.

"Awful, awful, awful- so disappointed "

It's been a year and I'm still no closer to receiving my retainers and am now not eligible for a refund as more than 5 months have passed (of which they didn't tell me at the time). It took them 6 months on the dot (convenient for them) to even send my treatment preview. The treatment preview looked hardly any different so now have to be under the care of a dentist to shave between my teeth giving more room to align (teeth aren't even that bad).

Once they found a dentist to do this they quoted me £1,000 additional, I went to the dentist for a consultation and was then actually quoted another £1,000 meaning treatment in total is £2,000 more than anticipated. If I'd of known this at the start I'd never of bothered. So disappointed, customer service is awful and they take days to respond to you.

"Amazing service from start to finish…"

Amazing service from start to finish for my first appointment, kokob made me feel so relaxed and made everything clear. Looking forward to starting my treatment plan. Would highly recommend newsmile.

"New Smile Life Oxford Street"

I visited the Oxford street practice with kokob she made us feel welcome and had a huge smile with good energy I highly recommend this company for Invisalign treatment.