"The customer service is good when you…"

The customer service is good when you get a rep on the line. I called in to make an update to my account, but I wasn't able to connect to someone right away about a 3 issues that I have been having with TouchBistro for a while. One is a customer service billing issue. The other 2 are technical issues that cannot seem to be resolved.
The wait times are too long for me to get technical assistance with my issues. I am too busy to stay on top of the issues.

"I love the report"

I love the report.

Like which menu is selling. Which hours is the busiest to adjust on labour hours.

I love the splitting of the bill by seat or equally.

"I use it for our culinary program"

I use it for our culinary program at our technical post-secondary school. It has great training videos and has been very easy for the students to use. Also, the technical support has been extremely helpful.

"Three Ranges Brewing Success with TouchBistro"

Since Three Ranges Brewing Company moved to TouchBistro, we have been able to conduct transactions more efficiently, positively affecting customer interaction. Ease of use for staff, and the ease of organizing reporting for bookkeeping has been a great benefit to using their software. Thank you TouchBistro

"Es un programa bastante versátil"

Es un programa bastante versátil ya que al usar puras ipads tu punto de venta lo puedes usar para servicio a mesa de manera práctica, lo único malo es que no se adaptan completamente al mercado mexicano.

"The system works perfect"

The system works perfect

"I would give this company 0 stars if it…"

I would give this company 0 stars if it was an option. My restaurant burned to the ground, nothing salvageable and it is unknown if I will even be able to rebuild. I am left with nothing...but guess what, I can not cancel this account, and I must keep paying the monthly service fees until my 24 month contract expires. I have 0 income, what a bunch of cold hearted people.

"Very unstable"

Very unstable. Every day is something going on. Stay away.

"Needs more back office support"

We have two venues, gift cards on both, reservations on both and online ordering...we spend a lot of money at TouchBistro. We'd give them five stars as we are generally happy but after talking to support (no help) about how the POS handles cash on the End Of Day Report and how it reports it (my accountant cannot balance their reports) we are looking at going back to pen and paper for cash outs and start looking for an easier POS. Most of the online guides about shift reports seem to favor the FOH staff and the management/ownership side seems to be totally forgotten and ignored. We have another venue we were thinking of adding but that's certainly not going to happen at this point.
Apparently there is a Tier Two support but our problem, which they couldn't resolve, wasn't good enough to get kicked up the ladder. Instead we were told to book off an hour and call in so they could run through the program (we are kinda busy)...Touch Bistro needs to recognize CASH on their reports, server reports show a due back but end of day will show something different when there's extra cash floating around from another server or takeout. They need someone who knows accounting to walk people through reporting.

"Touchbistro has been so great"

Touchbistro has been so great. I love all the restaurant guided things they offer. They really know what they ate doing . I'm so glad I switched!!