"Thank you, Bloombox"

Originally I submitted a review regarding an order that hadn't arrived and had trouble getting a reply from the company. Since my review, I have had the company reach out to me to explain from their side and were transparent, apologetic and understanding. It is clear that due to technical issues my message hadn't gone through to them.

I have purchased from Bloombox before and the quality of plants were fantastic, so I am looking forward to receiving my latest order which the company are making sure gets to me ok.

I really appreciate the assistance and service I received after the company contacted me, and the steps taken to resolve any problem I had with my order, so I am changing my rating accordingly.

Thank you for your help, Solange!

"Not meeting delivery times"

Ordered a Mother’s Day gift for my wife on behalf of my daughter on the 8th March with a 3-5 day delivery time, and the day before Mother’s Day, there is still no sign of it, or any idea when it will arrive!
I have emailed twice and in fairness they have responded promptly, however not being able to tell me when it will arrive is not on, and blaming high demand is not an adequate response, and quite frankly, I don’t care!
It’s quite simple, base your delivery times on the worse case scenario, so customers can make an informed decision when placing an order, not sucking customers in , taking their money and not meeting their end of the bargain.

29/03/23
After my initial bad experience with my delayed order, the Bloombox team and Solange in particular have been exceptional in making it right to me with a voucher to apologise for the delay. Excellent customer service which indicates the initial delay was a one off rather than bau.

"Entirely misleading shipping timelines"

Entirely misleading shipping timelines

Paid for 3-5 day shipping

Ordered Monday, still awaiting dispatch on Thursday.

I'm told: "Here at Bloombox Club orders can take anything from 24-120 hours to be processed before being dispatched.  This is because the plant is brought to us from the grower before undergoing packaging, and a series of checks and quality in transit tests.  Once these have happened, the plant is shipped from our fulfilment centre in the Netherlands.  The order should arrive within 4-5 days once shipped."

Which means:

Best case:
• 24 hours (1 day) + 4-5 days = 5 days

Worse case:
• 120 hours (5 days) + 4-5 days = 10 days

So really, their shipping claims should say “5-10 days” instead of “3-5 days”

"Plant Terrarium Gift"

I ordered a Plant Terrarium for my mother´s birthday and it was a hit! She enjoys it especially at night as it has a cute light integrated in the glass. Highly recommended!

"Destroyed delivery and no response from the company"

Placed an order only for it to be dispatched late, then be damaged and then destroyed by the courier.
I've followed up with Bloombox 3 times by email and have even tried calling them but no response.
I am not out of pocket with no product and no way of getting through for a resolution

"Disappointed, no company response"

As by the looks of other reviewers, I have had the same experience. Was gifted a very expensive monthly subscription, only to receive a tiny Christmas tree in January with lights but no care instructions whatsoever; I don't even know what it actually is. It made me feel like their monthly 'club' is really a way to shift old stock.
I contacted them by email on the 3rd January, Instagram on the 13th, and then email again on the 15th. I have had no response whatsoever, but have continued to be bombarded by marketing emails at least twice a day. One requested I review my subscription, so I did, giving it one star. This review has not appeared on their website, and in fact only 5* reviews are showing. Given the experiences seen here, this would suggest to me that they screen and manipulate their reviews, which seems dishonest.
Currently I would not recommend this service or company, and will not be renewing.
UPDATE: 18/02/2023.
While the company response is somewhat true, I actually only received replies to my emails once I left this trustpilot review. I then almost immediately received various responses, all seeking to help with my issue. This was great, and courteous. I was immediately sent a replacement plant, as well as an offer of a £20 voucher from customer services. However, it came with a polite request to consider updating my trustpilot review. I did consider it, and thought I would wait until I received my next instalment, to be able to give an accurate overview of the situation. Unfortunately, within a few days of this 'request', this review was marked as 'not a genuine experience' by Bloombox themselves and tried to get it removed, presumably because I had not immediately changed my review as they had asked. As I had evidence (not least their own reply below), my review has stayed.
I had intended to up their rating, but I won't any longer as they want to silence reviews they don't like. Which I imagine is why, unsurprisingly, my review from mid January on their own website STILL isn't showing, yet there are 5* ones appearing left as recently as February. It's funny how those which are less than 5* seem to take longer to process, hey?

"Disappointing and unresponsive"

Similar to other reviews, I am so disappointed that I received a very sad, tiny Christmas tree with some rope and a few lights for my first subscription. I also haven’t received the other things claimed come as part of the subscription (money off vouchers, plant care & tips).

As an aside, I had a particularly difficult bereavement late last year and didn’t celebrate Christmas at all, so to receive a Christmas tree in January upset me a lot. Not everyone celebrates Christmas, for a variety of reasons, so I think to use these in subscriptions is indelicate.

I have emailed, DM'd, raised online chats but I haven't had any kind of response from them. Terrible, terrible customer service.

I totally regret spending so much on this subscription. I was so excited about it but all it's done is cause me stress and upset.

Update 31.01 - I was contacted by customer services and was sent a lovely replacement plant. Am glad that this has been resolved.

"Resolved"

I placed an order for a Rainforest Terrarium on the 8th of December that’s been with the courier (Evri) now since 14th of December.

So far I’ve only had one actual delivery attempt to my house and 3 false starts where my parcel was ‘out for delivery’ and cancelled, the last update was on the 22nd of December with no changes to the tracking since.

I’ve contacted Bloombox twice now since Christmas to chase this up with Evri and have had no response. I’ve also tried leaving a review after being prompted to (despite not having received the item) and tried to contact them via social media with no response.

If I still haven’t heard back by the end of the week I’ll be raising a dispute with my bank as a last resort. Very disappointing considering I searched for so long to find a terrarium I liked & felt confident to order after reading the product reviews.

This was a gift and wasn’t a cheap purchase. The complete radio silence on my order is very disheartening, I just want my money back for an item I’ve not received & is probably not in the best state after sitting in a box for over a month.

EDIT:

After sharing my experience I was contacted by the customer experience manager of Bloombox who then went above and beyond to refund my order, I was offered a £20 voucher and for my order to be re-sent however, I was grateful to just have my item refunded and declined the voucher & exchange as I didn’t want to risk having the same issues with Evri.

My terrarium did end up arriving yesterday afternoon after all this, however two of the plants seem very dry and probably beyond saving. This of course is mostly down to Evri’s poor service. I hope that in the future Bloombox will have a different courier, unfortunately I can’t really rate the product due to this but I have updated my rating for Bloombox after taking into account the service I got once Solange got in touch!

"Initially unhappy but bloombox actively resolved with me"

I subscribed in January and was disappointed in the plant as it didn’t fit my expectations being a small Christmas tree in January.

Made bloombox aware I wasn’t happy and they’ve since been in touch to offer me a replacement of my choice which was a nice gesture.

"Poor value for money"

Like another reviewer I got the small Christmas tree as my January subscription plant. What a joke! It's like something you'd buy for a fiver in a supermarket. My partner paid £128 for a 3 month subscription as a Christmas gift. As the previous reviewer says is this really £42 worth? I was expecting a lovely sizeable house plant in a pot. What I received didn't even come with any information about what the plant actually is or any care instructions. Will not be recommending.

Update: since I posted this review Bloombox have been in touch and offered a replacement up to the value of £50. It is a nice gesture. Awaiting arrival of the plant to assess quality compared with online picture. Have only upped my star rating to 3 as I shouldn't have needed to go through all this hassle in the first place. I hope all of the other reviewers have been offered the same.