"Great service"

My experience with Surge Bikes was extremely positive. Matt was knowledgeable, informative and helpful.
Communication was good. They were very accommodating regarding delivery and the return of some gloves which I'd ordered in the wrong size.
The bike arrived well-packaged, set up perfectly and easy to assemble. I love my new bike!

"A really excellent service from start…"

A really excellent service from start to finish and I’m delighted with the Tern Vectron S10. Thank you Matt!

"Absolutely amazing service"

Absolutely amazing service, if you go elsewhere more fool you. Matt Cooke went well above and beyond to help me get the bike I wanted. Informative, helpful and customer service second to none. I recommend you visit Surge first and save yourself the shopping around because you'll end up back there.

"Just wanted to ASK for an opinion... but got far more than expected!!"

I had never had contact with this shop previously (or Matt who dealt with me). I was having trouble with an ebike chain which was playing up, and needed a further opinion as I was getting the message from my LBS that this was an expected problem. To be honest, I thought I would simply be fobbed off as the bike was not purchased from Surge. To my surprise, Matt asked me to leave the issue with him... and within the space of hours I had contact from the area rep for my bike brand... and furthermore a potential solution to the problem!!
If this is how Matt treats a stranger who has not even done any business with him... I can only imagine the quality care his actual customers receive. Thanks again Matt. Top bloke!!

"E.Bike are the way forward."

Could not be happier with the professionalism and service received during the purchase of our first E.Bikes for myself and the wife. Matt is very knowledgeable, and easy to talk to making the whole purchase process pleasurable. We are both extremely happy with the bikes and would not hesitate recommending anyone to shop there.

"Very much enjoying my first ebike"

Very much enjoying my first ebike. The service and advice from Surge Bikes was excellent. They strike me as professional and knowledgeable.

"Highly recommended"

I purchased my first ebike from Surge and certainly was not disappointed.
The advice Matt gave was excellent and the bike I purchased definitely ticked all the boxes.
I would recommend Surge to anyone who is looking for a ebike

"Brilliant company to deal with.…"

Brilliant company to deal with from first contact to collection. Competitive and professional in all areas including communications. Matt was brilliant. I only regret that I couldn’t warmly shake Matts hand and thank him more because of Corona virus , good social distancing at the store.

"Excellent advice and service"

Excellent advice and service. Test models available and location enables good test ride. Price very competitive with your choice of free accessories.

"Great place to buy an ebike. Don’t think twice."

Great place to buy an ebike.
Matt is very helpful and so are all the staffs.
After sales support is great.

The guidance is very honest and good.

I had a small problem which was sorted out on the phone promptly. The bike was delivered to home 3 days before the scheduled date.

I would highly recommend.