"Reactive when there are problems"

When there was a problem, they were prompt to solve it satisfactorily via chat

"What happened to Migros?"

What happened to Migros?

"Waited an hour before following up as…"

Waited an hour before following up as my order was still only in sent status. Was told delivery driver was on the way and then 15mins later received a phone call to say my order had to be cancelled due to a 'technical issue'. Used uber eats instead and arrived on time with no issue.

"Orders arrived late and desserts in a…"

Orders arrived late and desserts in a bad condition, no customer support. When you finally speak to somebody they promise a refund for the damaged item that never came. Very disappointing. I will order on other platforms from now on.

"ITALIANO PER FAVORE 🙏"

ITALIANO PER FAVORE 🙏

"Non parlo tedesco inviate in italiano o…"

Non parlo tedesco inviate in italiano o francese grazie 🙏

"Great experience no problems.."

Great experience no problems... Great customer service

"Awful service"

As usual, the food delivery was over an hour late. this is unacceptable.

"Mais quelle catastrophe!"

Mais quelle catastrophe!! 3h30 pour recevoir une commande incomplète !! Le service client est honteux. J’ai été un client très fidèle mais Il ne propose aucun dédommagement et vous font payer pour les appeler. Les 3 dernières commandes ont été une honte. Je déconseille vivement ce service. Passez votre chemin c’est un conseil à prendre. Optez pour un service qui propose des remboursements en cas de problème et qui ne vous prenne pas pour des abruti. Plus jamais je prendrai un Smood !

"Very satisfactory service"

Lots of choices in restaurants; always good service in delivery and communication