"One of the telescopic hinges broke on…"

One of the telescopic hinges broke on my Ketter storage box, so I rang Ketter customer service, at first we got off on the wrong foot as the lady I spoke to told me they do not sell spare parts which got my back up a bit !! but needn’t have worried as she explained I needed to fill out a report form which she talked me through and send some photos of the broken hinge, which I duly did, and low and behold 4 days later I received a very large package which contained a pair of new hinges plus every other hinge, clasp, chain, nuts and bolts needed for a complete refurbishment of my bin, and all at no cost to myself, I was absolutely gob smacked !! I have never had customer service like this in all my 72 years. I can’t rate Ketter highly enough and would recommend to all. Thank you so much. Jeff.

"An object lesson in excellent customer service"

I have an old Keter storage box which suffered a broken hinge making it impossible to close the lid properly. I was already resigned to some form of expensive replacement when I contacted Keter Customer Service, with relevant photos, to see what could be done. The CS rep led me through their website to find the right make and model of my unit and then offered to supply me with 2 new hinges at no cost. The new hinges arrived today and I have now replaced the broken item. In summary I was "gobsmacked" by Keter's response and help with this issue. I didn't think customer service like that was still possible in this day and age!! Many thanks to Hila for her help and support.

"The customer service I personally eat customer service…"

The customer service I personally received really was second to none. Mylena went out of her way to fix something that wasn’t Keter’s fault and I am very grateful to her and the rest of the customer service team. Earned more than 5 stars in my book

"Second to none customer service"

I clumsily smashed the door stop of the Keter Newton shed that I purchased over 2 yrs ago by forgetting to raise the cutting deck of my mower before parking it.
I contacted Keter with the intention of purchasing a new one. I got a quick reply from Dana to say that they don't sell the parts, but could I send proof of purchase date and she would see what could be done.
Before I had chance to locate my receipt, I got another email confirming that the part had been ordered and would be dispatched ASAP and was to be treated as a goodwill gesture.
I am blown away by the service I received. It happens too little these days and it is refreshing that a company of this size can still provide quality customer service when others fail so miserably
Thank you Dana, thank you Keter.

"Replacement part"

My box catch has been replaced and is much better that the 3rd party items available elsewhere. The support received Mylena was excellent.

"Great customer service"

Thank you to Hila in customer service, extremely polite and efficient, all sorted with one phone call and follow up email, an example to other companies of how it should work.
Well done Keter, great customer service.

"Hila in customer service was very…"

Hila in customer service was very polite and helpful with our issues on our Arc 1200L storage unit

Highly recommended

"Exceptional Customer Service"

I have owned several products from Keter over many years and all have stood the test of time and weather! I purchased a 6 x 4 shed for my elderly mother best part of 12 years ago which she uses to house her mobility scooter. The shed has kept her scooter safe, secure and dry throughout this time but sadly the floor has not faired as well due solely to the weight of the scooter creating a number of cracks in the floor. I contacted Keter customer services with a view to purchasing a new floor but unfortunately they only supply parts under warranty. That said after the explaining the unique circumstances to them regarding my mothers health (physical and mental) they very kindly agreed to send me a new floor as a gesture of goodwill. I am truly grateful for their assistance and will continue to purchase their products not specifically because of this gesture but because their sheds are in my opinion excellent quality and provided you look after them will last for years.

"Keter"

Hi very pleased company replaced damage parts really good customer service thanks so much jmccormick

"Good products"

Good products, they are storing toys in a school playground, withstanding the abuse they recieve very well.

Had an issue with the lastest shed we bought but customer service was outstanding and resovled the issue extremely quickly.