"Negligible Customer Service"

Back in July 2024, we ordered and eventually had delivered (3 weeks later) a new 7x7 Keter Signature Edition shed in Ashwood. The shed appearance is great, cannot fault. The fit is questionable in some areas but the doors were simply not cut to size correctly, being 1 cm too short for the metal frames. The customer services has been polite, but completely ineffectual, no-one able to confirm when parts will be available let alone when the situation will be resolved. I've tried to contact COSTCO who this was purchased through, they too just constantly ask questions, but never resolve. We're nearly 3 months down the line, with no resolution in site. My honest opinion - please do not buy this product as the support in non existent, either from Keter or Costco

"Very nice Premier Shed"

Shed is really nice and is of great quality, i did have a slight issue with one of the doors but it was swiftly resolved, thank you for your help with this, will be looking at placing another order soon

"Excellent Service"

Excellent Service with an immediate response to my email query regarding parcel size and weight. 👍👍

"One missing part but great customer care."

Dana and the Keter team have been great, thanks Patricia and John.

"Dana responded promptly on a Sunday…"

Dana responded promptly on a Sunday with exact information required, much appreciated

"We bought a Keter Cortina 9x7 shed and…"

We bought a Keter Cortina 9x7 shed and it is perhaps the best shed I ever purchased. My wife and I (both in our 70s) and a friend put it together in about 10-15 hours, looks beautiful and the absolute best instruction manual ever created!

"Replacement part"

Purchased a 6x6 shed. During construction noticed a small hole punched in a roof section. Contacted Keter and upon providing a photo and part number a replacement was received within 3 days wihout issue. Excellent after sales service. Remainder of shed assembled without any problems.

"Couvercle de mon coffre de jardin abîmé…"

Couvercle de mon coffre de jardin abîmé par ma faute et hors garantie. Le service sav a été topissime. Personnes compétentes et sympathiques. Merci à vous.

"I emailed to report a missing missing Part part on…"

I emailed to report a missing part on my garden storage box.
They asked for a few more details then arranged to sent the part out, no quibbles.
FANTASTIC CUSTOMER SERVICE! Thankyou

"I’ve got 5 keter sheds of various types…"

I’ve got 5 keter sheds of various types and sizes in the garden area,
Recently a door hinge fractured on my 8x6 ,
Keter have been brilliant in assisting me source and replacing the part I needed.
They have previously helped with replacing the large plastic screws for holding the sheds together,
Fantastic after sales service even though my sheds are getting old now I’m still able to get parts.