"Excellent quality and service"

Just received my personalised terracotta flower pot. Arrived in excellent and was well packed. Etching done really well and of great quality!
Would thoroughly recommend! 👍

"Avoid at all costs. "

I had to choose one star to write the review. In fact I wouldn’t have given them any. Bought a dog snow globe decoration at Christmas 2024. Very misleading description - said made from acrylic, didn’t state it wasn’t a globe and would have expected it was for the price charged. A poor bit of plastic hanging on a ribbon arrived. I complained. They failed to respond. I complained again and they suggested the first response went to my spam. Which it did not. They stated they hadn’t received any complaints other than mine despite selling hundreds of them over Christmas. After my purchase I had read negative reviews on the website, too late for me which they now deny. If they’ve sold hundreds then they should be proud of how they have inaccurately lured people into purchasing. The e mail which eventually arrived at the end of January 2025 was matter of fact with an insincere “we are sorry you are unhappy with your purchase”. It speaks volumes that they have never responded to negative reviews on here. I would not purchase from them again and recommend they look into their advertising and get some professional training re customer service.

"Memorial plant pot disappointment"

I bought a memorial plant pot for my cats ashes and already the frost has cracked it and it is less than 12 months old. I got in touch with Villager Jim and the response I got was that they were made to 'high quality standards'. Well obviously they aren't and I think it's poor to sell pots which are obviously sold for this purpose which aren't up to it.

"Nice products, slow dispatch at busy times"

Items were in stock when the order was placed, but took longer to be dispatched than estimated (even allowing for the seasonal busy period). Christmas decorations/ cards then arrived too late to be given to the people we'd orderd them for. Products were lovely, customer service replied politely and promptly to an email checking on dispatch, but it was basically.. 'We're busy as it's Christmas. Thanks for understanding'.
Once dispatched items arrived quickly by Royal Mail.

"Poor quality products"

I bought 4 Christmas gifts but disappointed at the very poor quality so couldn’t give them. Sent 3 back at my expense + extra taken off by company. Poor returns policy. Wouldn’t recommend…..

"Read reviews before buying anything 😢"

Read reviews before buying anything. Hugely disappointed by poor quality and tiny image of personalised dog bauble. Returned item at my postage expense and charged a 10 percent return fee as company felt product with paintbrush marks in which looked like painted over bristle, chips and uneven surface ‘ added to uniqueness of the item’.Avoid at all costs.

"Very poor service - avoid"

Ordered a gift on 17th December 2024, it is now 2nd Jan 2025 and still no sign of the package. I emailed on 23rd Dec and was sent a very curt reply saying the cut off for Christmas orders was 15th Dec. No apologies, nothing and still not here so even if I had ordered 2 days before it would not have arrived in time for Christmas. A business can't get away with such poor customer service and failing to be apologetic in the current climate.

"What a great gift "

Got a lovely plaque with a Robin on it, website was easy to use, gift came quickly as described, couldn't be happier with it , would highly recommend

"Poor customer service; long wait for items "

I ordered from this company over a fortnight ago, buying items to mark the death of my daughter's beloved spaniel. Despite generic emails explaining it's a busy time of year, still no sign of my purchases. The phone number on their contact pages does not exist.

"Expensive mistake/ Rip off"

Horrified by what arrived, 17 days after ordering. I ordered supposedly 2x CERAMIC personalised dog baubles. What I got was 2 x extremely badly finished plaster of Paris baubles with a tiny motive.
These were meant to be a present! They're only good for the bin