"Brilliant Customer Service "

I recently ordered a Joie carseat from Tony Kealys, unfortunately they didn't have it stock so they email me. As I didn't have their email address stored it went into my junk file, so they went above and beyond and actually rang me and offered me an alternative. The customer service of this company is amazing and the carseat arrived 2 days later all the way to the UK. Well done Tony Kealys I will certainly be recommending you to everyone.

"Poor service"

Advertising items in stock but then once paid they let you know they are waiting stock. Weeks later an email to say there is a delay. No reply from customer service they have processed a refund 7days until that’s received to order somewhere else. Waste of time and poor communication

"Avoid buying "

Avoid buying - Tommee Tippee Double Wearable Breast Pump
PLEASE CHECK THE RETURNS OPTIONS BEFORE BUYING ANY PRODUCTS AS YOU MIGHT LOSE YOUR HARD-EARNED MONEY. Bought a Tommee Tippee Double Wearable Breast Pump however it is not great quality and takes ages to work. When tried to return the product to the retailer Tony Kealys in Dublin they refused to accept it due to hygienic reasons and suggested contacting Tomme Tippee customer care. When contacted with the customer care team they suggested contacting retailer Tony Kealys. Now it's been just 3 days since the date of purchase and both the manufacturer and retailer refusing a refund. retailers should mention this strictly to customers that there will be no refund while customers purchase the goods.

"Do not order anything else (especially…"

Do not order anything else (especially from Cork store) if that possible.

They don’t deserve even one star. We ordered a simple cup via a store transfer and arrived in store and to collect it on Thursday 26th after a staff member confirmed it had arrived. We arrived to store find out it was allocated for somebody else.
Then we paid in the store for a store transfer and called the store on Friday and they said we should hear by the Saturday 5th.

And of course, it is already 8th, we haven’t heard anything from them.

Called store again, the answer was it is still on the way and they can cancel the order if we want (after 3 weeks, they can only offer this from a store manager).

Customer service is very important for immediate needs and they are not good on this.

Go shop around, pay little bit more, but do not waste your time

"Black Stair gates are Grey not black."

Just purchased two stair gates for our new home, specific info they are called “Safety 1st U-Pressure Fit Easy Close Metal”. We bought them online in color black to match the new paint decor - they arrived in grey! Completely wrong color to what’s advertised.

"Great experience "

The staff in Walkinstown are so helpful and knowledgeable. They went above and beyond for me to make sure the car seats were fitted correctly and safely for our toddler and newborn. I'll definitely return here. Highly recommended.

"Beware of basket content"

#Updated for clarification re display issue. Tonys have explained why the basket showed as it did, but from a consumer perspective this did appear as an order for two items when only one was coming. Each item in the basket when followed would lead back to the description of the chair#

We ordered two highchairs from this site with a bundle discount applied for one of the highchairs. At point of purchase our basket contained two high chairs, our tracking information listed two high chairs, our order information showed two high chairs. However only one high chair has been delivered, on contacting customer services they have stated that this was essentially how a bundle option was displayed in the basket and only one chair would be delivered.

At point of purchase we agreed a price believing we were going to receive two chairs, not one, which is incredibly misleading.

They had offered a return for the one chair that did arrive but unfortunately the chair is already in use as we thought there was just a delay on the second. Beware that the content of your basket/ your order summary may well not be what you actually receive.

"Terrible Quality "

Got a Moses stand off them for 28e. It was shipped from a different company and when arrived it was terrible quality and not as described. Clearly a knock off with lots of spelling mistakes etc in the bare instructions given. Highly disappointed with the quality and service. Not worth even a quarter of the price.
I am now apparently responsible for the cost of return for such a lacking product.
I will not be buying or recommending Tony Kealys to anyone.

"I purchased a new stroller online"

I purchased a new stroller online, I found the website easy to use and the prices were very competitive. Ordered on a Thursday evening and had the product delivered the following Wednesday. I am very pleased with the whole experience.

"Customer Service "

I recently purchased some car seat adaptors from Tony Kealys and can’t speak highly enough of customer service. The product wasn’t what I thought it was but they were so helpful in trying to resolve it for me. I ended up with a full refund but there was no difficulty in receiving this and it was very quick. There was a lot of back and forth with several members of the team and each of them were as helpful as the next! Will definitely go there for my next baby purchase!