"Great customer service fantastic…"

Great customer service fantastic product the quality is outstanding and the aftercare is second to none have always received phone calls back very quickly if I have had any need to contact them

"Poor paint coverage, poor customer service"

Having ridden a Pashley trike for 30+ years, my new Jorvik trike was a Christmas present. I love the colour and the large wheels make it a delight to ride BUT - I have issues with both the quality and customer service. Noticing that paint had flaked off a mudguard after only a couple of weeks, we contacted the company. It was arduous getting a response but finally they sent some replacement paint. This made a right mess of the mudguard (as, to be fair, they warned it might as the parts are spray painted in a factory). Two months down the line, a considerable amount of paint has flaked off - including places where it definitely hasn’t been knocked. In fact, you can just knock it off with your fingernail. It would appear the paint layer is very thin indeed. We have now rung Jorvik several times to speak about this - we are always promised someone will ring back - sadly they never do. Not good enough in my opinion.

"Excellent service"

Received my tricycle yesterday. Ordered the black with brown seat and it’s gorgeous.
My experience with Jorvik has been excellent. I liaised with Emma, who talked me through everything and was extremely helpful.
I’m just waiting for the sun to come out and I’ll be on the road! May order a helmet first though. Ha. Thank you.

"Jorvik No.1 for customer care and quality"

I have been so very impressed with the customer care Emma in particular has given to ensuring I have a perfect tricycle. The styling is fantastic and it is nice and lightweight.

Jorvik are the best for looking after and caring about their customers and the trike will I am sure give many years of safe and fun cycling.

Denise Smolkovic,
Norfolk 28/02/18

"Got myself a great trike from Jorvik"

Got myself a great trike from Jorvik . Went down to York as the Troon shop did not have one in .

Really helpful and spent loads of time whilst I test rode the different models . Highly recommend

"i am a 72 years old lady who thought…"

i am a 72 years old lady who thought her cycling days were over having arthritis in my knee tried two wheeled cycles without success could not keep my balance found jorvik tricycles ltd on line phoned them up spoke to a lovely lady called emma she was very helpful and informative so ordered one so pleased i did brilliant tricycle for a brilliant price i can now look forward to cycling again many thanks to all at jorvik a very satisfied customer rosemary dent

"Spot on thrilled to bits with my new …"

Spot on thrilled to bits with my new trike .

Thanks had a really good experience

"highly recommend this company.."

highly recommend this company..

i scraped my trike on the side of my garage wall . I called them for a new guard. they could not have been more helpful and sent one free of charge even though my fault.

i really love my trike and get stopped all the time off people asking where i got it from...

"Lovely company"

Lovely company . I went for a test ride in York and could not have been more helpful.

Chose a lovely red 20 electric and haven't been off her since

Jorvik could not have been any more helpful

Tried to write a review before but didn't go on do hopefully this time it works .

"Terrible, terrible service, from the beginning to the end"

It is hard to exaggerate how bad Jorvik's customer service was. Numerous problems with the order, multiple promises of compensation, never honoured, appalling support for technical problems and then positively obstructive with returning the item.

I would never deal with this company again.