"Yorvik spotted my cry for help"

I put a notice on Yorvik Trike riders page on Facebook asking if anyone knew of someone who could help me with basic service as my hands have been so painful. Natasha rung a local firm (who I had not heard of) and asked them to take me on if I contacted them. Steve Osgathorp from Pedalers has been great and most helpful. I'm sad that he will not be able to help me if I have motor problems but grateful that I can continue to enjoy my trike as he will see to the tyres etc on a regular basis for me. thank you Natasha for your help.

"Excellent customer service."

Excellent customer service.. couldn’t do enough, found me a reputable bike shop which could service my JMT11.
I’ve had absolutely no problems so far with Jorvik and wouldn’t hesitate to recommend them or their products.
Natasha was very friendly and helpful and did what she said she’d do.
Thank you

"Great customer service"

Great customer service. I ordered mudguards indicators and bottle holder for my MJT7 trike .My order got delivered super fast. Thank you
Z.Robinson

"Jorvik always helpfull"

The staff at Jorvik great to deal with,
always come up trumps,
l have a jmt11,known to many as the beast! 2000 miles in 18 months of hard rough work usually off road,Nearly
indistructable,its a
1. mobility trike due to a nasty fall on my hip,
2. my physio and mobile body workout machine,
3.smallholders atv 3wheel drive trike,
4,cargo bike with trailer,my preferred
transport within 10 mile radius.
5.adventure trike,good for adrenaline fueled challenges.great in ice and snow.
great for over 70s who like to stay young!
Well done James for an amazing product,as versatile as a series landrover.
lve had many!
the staff friendly interested and helpfull.
learn to get used to it,its not like a bike,more like riding a horse bareback,
start carefully with no1, and be very carefull of side camber,most owners will be a lot saner than me,or will they?
there will be beast writings on website at times,to show what jmt trikes can do,

"Great product, great service, exceptional back up!"

I wasn't in a position to travel to York to test ride my tricycle so had a long and productive conversation with Tash.
My tricycle duly arrived and we put it together. We had a bit of trouble with putting the wheel on the forks and where the washers went but Tash sorted that.
And then I got on ..... and was very glad that they had a 14 day returns' policy ... I was terrified! All over the place!
So I talked to Tash who was very reassuring and sent me lots of information and gave me some great advice. And now I am beginning to really enjoy my tricycle and it definitely won't be going back!
I think that there should possibly be more information directly available on the web site - a diagram of the washers would have been useful on a Sunday. The instruction book that comes in the pack is not particularly helpful. And the book on the motor is incomprehensible!
The most important piece of advice Tash gave me was to practice figures of 8 without the motor. This was a game changer! My only problem was that I had to get a friend to take it to a different location where it was possible to do that. And we exceeded the 3 miles on the clock condition for the 14 day return before I'd even started.
The tricycle is really well built, the baskets are great and I secretly think I might get to love it.
But none of that would have been possible without the patience and kindness of Tash. Thank you!

"Exceeded our expectations!"

We turned up an hour early for our appointment but we were made very welcome by Tash who was extremely knowledgeable and helpful. I tried out several trikes and no question was a silly question! We're still not sure whether we will go ahead with a purchase, but we wouldn't hesitate to recommend the company to anyone who is interested in buying a tricycle.

"Greay people who really care."

Greay people who really care.

"Great people and great trike"

Great test drive, friendly staff and a super trike. Tash was brilliant giving my wife time and support to build her confidence at the test drive. The trike arrived safely as promised despite difficult access to our home and we are now enjoying using it to get around the town. We highly reccommend the Jet E 16 Elite and think Tash is a star!

"I bought a JET E trike 2 or 3 years ago"

I bought a JET E trike 2 or 3 years ago. I found putting it together a bit difficult especially the handle bar arrangement. But this probably reflects my shortcomings rather than any problems wiith the bike. I'm not sure if there was an option to have it delivered ready to ride.

I had previously had a different brand of electric trike but was hoping that this model would be more reliable and this has generally been the case.

I was slightly frustrated that initially you could only ring the sales staff but this has greatly improved and myself and my bike repairer have had advice on repairs and accessories from Tash and possibly others.

The trike has proved an excellent purchase and is my main form of transport.

"Fantastic company, Fantastic Bike"

This company is fantastic and the trikes they sell are extremely well-made. We travelled from Dorset to York to trial the bike and it was well worth the visit! James and Tash were both highly professional but at the same time friendly and welcoming. For anyone with balance problems these trikes are amazing. I thought I might not be able to cycle again because of my condition but I have been out cycling 3 OR 4 times now on my new Jorvik Elite16 Jet e and the experience has been a complete joy. The bike looks fantastic too. So if you have mobility problems or you just love cycling buy one of Jorvik's great range you won't regret it!!!!