"During our November stay with 2 adults…"

During our November stay with 2 adults and 3 children we had no hot water or heating for the duration of our stay in our barn. 2 engineers were called but a part was needed which was only available after we had left. Despite daily calls and promises of the manager to call us we have heard nothing. We’re very disappointed in the service and lack of customer care in our situation from Aria and Retallack resorts and after staying several times before this will be our last.

"Just Avoid this place"

One of our biggest mistakes done for my family holidays,just disaster starting from food and finally with Lady Hotel Manager,please avoid this place and you will be so happy don’t take your family to hotel like this.

"Been several times to the bay Filey"

Been several times to the bay Filey. Total crud. Either there's a smashed glass table on your patio rusty and been like that for months or an icey drive to break your kneck on, or no Christmas tree on a highly inflated Christmas booking, not allowed to use the wood burner or the swimming pool closes at 12 noon and children totally disappointed to then find pubic hair in a burger in the pub. It's a rip off and it's totally rubbish

"NEWQUAY BAY RESORTS, NO 35 CARAVAN"

Sife Advertising wifi available in all areas... unfurnatelly works only in reception room and a 1m out of reception room .... theres also no network signal so u cant use ur mobile data, which means u cant use the " smart tv" eaither which site nd the owners advertising, u cant even use ur phone...sauna nd steam room out of service , pool £6.50 per adult £4.00 per child ... absolutely nightmer for famillys , for the kids and for the parents. ...... the sight and caravans without wifi Pretty cool for old mate's who wanna read books. From 3 booked nights we hv left after 1st one....
Never againe.

"Disappointing"

We have stayed at Retallack many times. This was the first time we have stayed under Aria ownership. The accommodation we stayed in was privately owned and lovely and the booking agency we booked through could not have done more to help. Unfortunately I can not say the same for Aria resorts we lost all water for 2 days, when we complained we just received mixed responses.

"Excellent accomdation"

Had a family catch up at Aria Resort St Helen’s IOW. I would highly recommend accommodation was spacious, clean, very comfortable and in a lovely area. We all commented on the high quality of the accommodation.

"Complete rest"

Visit the i o w for a complete rest with staff to help with everything

"DO NOT STAY HERE."

We stayed at the Aria resorts in the isle of wight. We got a phone call on the day which i assumed was to ask when we was going to arrive, when we did arrive at the 5pm check in time to the site the lady who handed us the keys was in a rush and said she wanted to leave to go home. we stayed 12th to 19th, on the Sunday morning we was just getting up and the maintenance man opened the door and came straight in we have a 7 month old child dont want people walking in unannounced, he said thought lodge was empty, on the Tuesday the sofa had been changed while we was out again wasn't told someone was going to enter the lodge came back and doors left unlocked we have all our belongings in there and twice came in and leaving the place unlocked is unacceptable. on the Wednesday was raining so decided to stay in the maintenance man looked through window then taken the chairs outside, but didn't remove anyone else's?? the bar onsite very limited drinks as they ran out was also very expensive. for the money we paid was not worth the stay felt everytime we went out our belongings wasn't safe. We love holidays in isle of wight been many times but will not being staying here again.

"Service Work"

We were booked in to do work for Aria Resorts Rookley. On arrival we were informed we were not required. No communication from Aria. The ignore Emails. Awful Company to do business with.

"Miss leading and not worth the money."

Not worth the money due to broken furniture. Miss leading in what you are getting. Thought we were getting log cabin.

Was asked for feedback.
Emailed them heard nothing back.
Very disappointed be very careful.