"books came in great condition for the…"

books came in great condition for the price i payed! only issue was with the shipping as the package was delivered to another house in the neighbourhood even though the address inputted was correct.

"Damaged looks second hand, 1 month late."

Received book after 2 months, seller refused tracking number despite it being amazon policy.

Seller sent book in padded envelope, completely inadequate however there is no damage to the envelope but the book was CLEARLY damaged when it was put in there. The spine is all torn up, But no envelope damage.

I can see other reviewers with same experience.

"Love love love!!!"

Love love love!!!

"I would order again."

It's my first time ordering from this website and I can say I am more than pleased with my order. The books are in great condition, no damage at all.

"Almost a month and still nothing"

Almost a month and still nothing. They keep deleting my help tickets and will not respond to emails. Going to have to reverse charges on my credit card and report them

"Love bookoutlet"

Love bookoutlet. Ordered 5 times never a problem.

"They're the Best"

I'm very satisfied with their service. Orders came in as advertised and in a timely manner. I've made multiple orders and have consistently been satisfied. If you are OCD about your books' cosmetic appearance, then they might not be the best choice for you, considering there are very small imperfections on some of the book covers and a small marker dot on the top or bottom of the page stack (which they actually warn you about on the books' product pages), but the books themselves are clearly new/unused.

"Terrible Customer Service"

I've ordered from them 6 times and referred them multiple new customers. I've unfortunately had to deal with customer service twice now both times they've done exactly nothing to solve the problem.
In this instance I made 2 separate orders in one night totaling over $100. The second order made was not over the free shipping threshold. So I made the order and IMMEDIATELY followed up with them giving them reference to both orders asking them to put the 2 orders together and refund the shipping fee.

This is their exact response:
"Hi Jeff, Thank you for your ticket. Unfortunately, we do not have the ability to combine orders. They were placed at different times and will process separately; a refund cannot be processed for the shipping cost. Should you have any additional questions or concerns, please feel free to reach out to us again. Kind regards, Vanessa"

I followed up with them and received the manager who gave me an excuse to which I followed up on. Then he simply closed the ticket with no response!

As a small/local business you have the possibility to shine with your customer service but this is such a sad excuse of a response, no effort or case given at all.

If you cared to solve an issue for a frequent customer the solution is extremely simple however now you'll be reviewed negatively on every site I can find and you will lose my business. Congratulations.

"Bookoutlet is INSANE"

Bookoutlet is INSANE. I ordered 4 vegan cookbooks off the website and was expecting a long shipping date and not the best shape of books. Everything arrived within 10 days and I can’t believe it but the books are in perfect shape?! I’m so so happy with everything I will recommend this website to all my friends and I will most definitely order more cookbooks!

"I got 5 brand new books for $20…"

I got 5 brand new books for $20 shipping included. As the library is closed this is the next best thing. The books were in new condition with the little marker dot as explained on the website. I am placing another order for kids books this weekend. Shipping was timely in the current crisis.