"Great books, great prices!"

This review is for the Canadian site. We love to read, so naturally we order tons of books. I've ordered from bookoutlet.ca likely in upwards of 20 times now (usually large orders), and you really just can't beat the prices. The books are usually in great condition and ship quickly. Customer service was helpful too (though we only reached out to them once to ask a very basic question). Of course, I'll come back and update this if I end up having a terrible experience with them in future, but for now I really can't complain. They have a great selection of books, too!

"Had a great service"

Had a great service. The book arrived in good condition and very fast. The price was unbeatable.

"Stay away!!"

Stay away!!! This site is a scam!!! I have ordered from them and then they ended up not sending the books I made the whole order for even though they were still in stock on the website. They refunded but I was still without the books I actually wanted. I tried messaging them twice and NO ONE would respond. It appears they have no customer service and pick and choose what to send you. There are MUCH better book sites out there to purchase from that actually have a customer service. This is the worst book buying site I have used and I am an avid book buyer so have used them all.

"Buyer Beware. Quality is definitely hit-or-miss. Return Policy is terrible"

Quality is definitely hit-or-miss. Sometimes you get lucky and the books are basically brand new. Other times, some of their "bargain copy books" are pretty beat-up. I only shopped on the site twice. First time around, my purchase experience was great, since I got a brand new condition book that was selling for essentially half the price found on Amazon. Second time around was not so fortunate. When I wrote to customer service about returning my second order due to the poor condition of the book, I was told that they do not do prepaid return labels, and that I would have to pay for shipping myself (which is fine), and they would reimburse up to $7CDN. The problem here was, the cost of basic parcel postage from Alberta, back to their warehouse in Ontario is $16. My initial purchase cost $12.80 CDN (including shipping), so it basically does not make sense to send the item back and receive a refund of $3.80 net. Customer service really didn't have any suggestions when I notified them of the return postage cost. The only offer was a 50% store credit (based on my initial book purchase...so like $3.50-4 CDN added to my account). Definitely not impressed...