"Fabulous Wightwick tiles"

Having used Capietra tiles for our orangery floor, bathroom, and fireplace hearths we knew the quality was first class. We wanted something different for our cloakroom and chose their gorgeous Wightwick emerald tiles as they have such a distinctive variegated colour pattern. We absolutely love the result and think they look amazing

"Great customer service & beautiful…"

Great customer service & beautiful tiles.

"First class customer services…"

First class customer services department, good communications & follow-up.

"Beautiful high quality tiles"

All tiles that I have purchased from Ca’Pietra are high quality.

"Well packaged"

Well packaged. Arrived on time

"Fab quality and design!"

Quick delivery. Tiles really well secured and packed.
Super quality and such a versatile tile to create either a simple or more complex design but with simplicity of a square tile!

"This Company hasn't got a clue."

This Company hasn't got a clue about shipping heavy porcelain tiles. I ordered 7 boxes of tiles and paid for a pallet delivery. Ca' Pietra in their infinite wisdom shipped them in 4 large single wall cardboard boxes with rolled paper packing. The journey from Ca' Pietra meant they were off-loaded and on-loaded on to the couriers vans more than seven times. The consequences were disastrous. Two of the cardboard boxes had burst open and the contents had obviously come out of the box such that 3 packs of tiles were put back into one of the boxes. It was unclear how many tiles were actually broken but two packs of tiles were smashed.
I took some photographs and sent these to Ca' Pietra and asked for just two boxes to be replaced. I then telephoned the Company and the young lady I spoke with apologized and said they would send out replacements immediately.
I then received an email from an Internal Account Manager requesting more photographs because he could only see one box of broken tiles. I telephoned him and explained the situation but he was insistent and effectively asked for a photograph of all the broken tiles before they would be replaced.
I sent another email together with further photographs but it was clear from the response that it didn't meet his needs so I spoke with a Supervisor who effectively supported the request for more photographs.
The upshot of all of this was that I requested Ca' Pietra collect all the tiles and make a full refund which the Head of Operations subsequently agreed to do.
The amount of aggravation caused by what was a total lack experience in shipping heavy items or the desire to make a little bit more money by skimping on the method of shipping having charged for pallet shipping and then the total lack of trust of the customer by the Company has been horrendous. So beware ordering anything fro Ca' Pietra.

"Great product and customer service"

Great product and customer service

"Ordered samples"

Ordered samples, which were delivered very quickly. Beautiful tiles. Looking forward to making a bigger purchase soon.

"Marble tiles"

Wonderful choice of marble tiling!