"Overall a good experience with this…"

Overall a good experience with this company to replace a shower. Only reason it is not 5* is because they rescheduled my appointment twice but they were apologetic each time and easy to deal with.

"Excellent"

My initial contact to the Company and the excellent plumber who serviced my boiler I found to be both friendly, punctual and very efficient. I don’t think you could find better. Highly recommended.

"maintaining our good quality boiler…"

maintaining our good quality boiler beyond its predicted useful life. excellent service and happy to recommend.

"Atrocious Non-Existent Service - Red flags - Beware"

At first attracted by what appears to be a professional and well crafted website promising responsiveness and care. Experience wholly at odds with the veneer of the website. Agreed engagement. Was required to provide credit card details in advance over the phone before service being rendered (Red Flag 1). Received written appointment confirmation from Emma that the “Engineer: Paul” would “arriv[e] between 5 and 9pm”. No show (Red Flag 2). No explanation. No apology. No proactive customer care (Red Flag 3). Called for explanation the next morning. Took more than an hour to have a call returned. “Reception” had to leave a message for Emma. Emma was apparently not available. Ellen called and refused at first to confirm that she was Ellen Fraser-Cunningham, the director of the company (Red flag 4) and became irritable when I pointed out that Ellen Fraser-Cunningham was in fact listed as the only director of the company at Companies House and that I believed Ellen was in fact the named company director. She then confirmed that she was in fact the named director of the company (why the subterfuge? Red Flag 5). The company operates under a trading name Plumbing Care Services and is registered at Companies House as Reactive Plumbing Care Limited. The 2020 financial statements filed at Companies House indicates 2 employees and a balance sheet capital and reserves deficit of more than £11k as at 30 Nov 2020 (Red flag 6). When seeking an explanation for the non-appearance of the engineer despite the firm and unequivocal terms of the confirmatory email Ellen took umbrage and put down the phone (Red Flag 7). Clearly the behaviour of all three persons was manifestly inconsistent with the professed service promised by the otherwise alluring website. Emma’s email overstated the true position; The engineer didn’t pitch. Nobody bothered to follow up despite the inconvenience to a customer and clear breach of the terms under which the engagement was confirmed; and Ellen’s behaviour, as a director of the company, putting down the phone on a contracted customer seeking an explanation is the final straw. Tone comes from the top. Too many red flags. I won’t be back. That’s not the way to treat a customer.

"Boiler Service"

I needed our boiler servicing along with other maintenance items, and British Gas seemed to be unable to honour appointments. I called Plumbing Care Services having found them on the Worcester Bosch website. They came within a week and did all the work I needed to get the system fully operational again in two visits. All the people we dealt with were knowledgeable and professional, kept us informed on progress and were honest about what was needed. I will continue to use them for routine and emergency plumbing work. First class!

"Excellent service visit."

A routine boiler service but done by Paul with his usual efficiency and helpful comments. Always very pleased with your work, from installation onwards.

"Urgent Boiler fix required."

Water and heating boiler packed up on a Cold January Sunday. Found Plumber Care Services on the internet and called them at 9pm! Engineer ( Paul) was here Monday and diagnosed severe problems!! Quoted for new Worcester Bosch boiler which I accepted and had one installed by Connor on Tuesday by 1 pm! Fantastic response and a very happy customer

"Great service"

Paul went out of his way to get our boiler back up and running. The team were very responsive, helpful and professional. We're now much warmer and happier!

"Very impressed"

Plumber fixed old boiler after ordering parts. Very knowledgable and competent. Got radiators to work which had been failing for years. Very impressed; we will use them again.

"Had a new boiler installed."

Had a new boiler installed as the old one had finally given up the ghost.
Ellen and Emma kept me updated constantly on times and costs.
The guys came round, followed Covid protocols and did a great job.
Completed in a few hours and no mess! Thanks to Paul and Conner!