"I ordered a three pack of cumulus crew…"

I ordered a three pack of cumulus crew shirts on 11/7/24. I'm still waiting... One of the crazier retail experiences i've ever had.
I got one shirt in early December. No updates on the order at all on the website, no emails about shipping, nothing. I sent an email to customer service, and they said the site is not working so updates aren't sent. So i had no way to provide feedback on the fit through an online tool, just a rep asking if the others could go to production. I said yes because the fit was fine, and I didn't know what to say in an email to a CS rep who's covering for a malfunctioning website.
I get the second shirt a few weeks later (late December), no shipping or delivery emails, nothing. So I email again asking about the third shirt, again I emailed, no one reached out. It turns out that material was now out of stock, could I pick another color (no mention of what was actually available). OK so I picked a different color.
Three weeks later I email to ask status because of course no status emails or anything, radio silence. It tuns out the new color is also out of stock!!! But good news, the original is supposedly back in stock and "going to production". It's 1/21 today and i'm still waiting on my order, i'm not sure it will ever get here. Sene offered me a $20 gift card for a $200+ order that has completely gone off the rails - felt like a token response...
TLDR - do not expect your order any time soon, if at all, and do not expect much in terms of communication or recompense. They are nice quality if you ever manage to get them. It looks like they won't post this review to their site either, which isn't a great look.

"I love my T-Shirts!"

I love my T-Shirts!
They really are exactly as advertised.
The custom fit and the quality of the materials is outstanding.
Their customer service is excellent.
I’ve tried so many different T’s.
I’ve spent way more on some that did not hold up in comfort, or survive being washed a few times.
Seriously, cotton should not be that difficult to care for.
They laundered up like when they arrived.
I will be ordering more soon.
I haven’t yet, but I will be checking out their other offerings too.
I highly recommend these Ts!!
You won’t be disappointed.
Thanks Sene!

"Clothes sold the way nobody wants to buy them"

There is no way Sene will stay in business with this business model. It’s the absolute worst and not sustainable. They make decent clothes and then sell them how people don’t want to buy. I ordered a suit and 2 camp shirts. I’m 4+ months in and have 1 camp shirt now that finally fits and the other has been “in production” forever. The initial fit on the suit was so bad and I was having such a bad experience with a simple shirt remake I just returned it. Customer support seems overwhelmed and is slow to respond and resolve issues. Worst consumer shopping experience ever. By a mile. Can’t say enough bad things. I’d give them zero stars if I could. Just so bad.

"Best t-shirt i have ever worn"

Best t-shirt i have ever worn. Premium thru and thru. Took a while to arrive but was worth the wait.

Highly reccomend.

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"The jeans they sent me were of inferior…"

The jeans they sent me were of inferior quality, and the fit was nowhere near what I expected. I asked for a refund and was told, "Sure, no problem." I sent the jeans back according to the instructions, and after weeks of hearing nothing, I contacted customer service about the return. Their response was that they never received the jeans back, and now it is too late for a refund. This company is a complete scam and should be shut down.

"Terrible product; empty promises"

After receiving baggy pants, two sizes too big, I took pics, followed their procedure, and received a second pair that's even worse. They're so big, they literally fall down to my ankles when I put them on. I've called 3 times to get a return label, and a kindly voice tells me they can't respond now and to call later. (They do have excellent hold music.) Obviously, they have no intention of honoring their promises. I don't think this is a real company.

"I ordered a suit online"

I ordered a suit online. When it arrived, the pants and the jacket were too big. When I reached out to Sene About the issues, they immediately responded and gave me instructions on how To proceed forward. Just a few weeks later, I received a suit that met the alterations and it fit perfectly…..thank you !!

"Bought two tshirts"

Bought two tshirts, one showed up after about a month. The other one didn't show up until I emailed. Quality was OK, not great. Price too high for what you get.

"most ridiculous company I've come…"

most ridiculous company I've come across. Told the "stylist" about what I like, dimension details of my jacket that fits me well, then 1st suit arrived. 3 sizes off. Sent them pics, told them what's wrong. They then sent 2nd suit. way small and left and right shoulder widths were different. Complained again, they remade another, etc.. this continued about 7 times. Each time it got worse. The problem is they don't listen to what you tell them. Just straight ignore your comments. The person who responds to you via email and the person who decides the design details have basically zero communication. Total waste of money. i hope they continue this practice and bankrupt soon

"They have a double opt-out requirement"

They have a double request requirement for getting a return label sent out, even though they state they are very open to fixes and returns. I requested in written email that I'd like a return label. Suit needed adjustments but it also has no liner and looks cheap when taken off. They evidently decided to not send the shipping label, but opted to instead, require that I reach out an additional time to request the label.

Later they said they refuse the return and they also refused to tailor the garment, so it has basically sat in the bag it came in.

Big buyer beware with these guys and their company values seem to not align with what I find important in businesses I give my money and time to.