"I found it very easy to communicate"

I found it very easy to communicate, over the phone, and get answers to my questions.

"Busy work when I have enough already"

Don't send me a form to fill out by hand, I have a disability. Don't send me additional work, I have enough work already. When you say that documents can be uploaded, make sure it works without generating an "exception".

"Prices just keep going higher and…"

Prices just keep going higher and higher. Might have to start looking around for a better deal.

"Good coverage "

Not sure if it matters but my wife is currently residing as a resident in Sunrise of Leawood, assisted living

"Very reliable service"

Very reliable service. Agents are always available to answer questions with emails or phone calls.

"Disliked the price increase with little…"

Disliked the price increase with little to no warning. Claim free forever didn’t deserve over 20 percent increase.

"Quick"

Quick, courteous, service.

"It is nice to have an agent locally. "

It is nice to have an agent locally to assist with both payment and hopefully claims.

"How can you raise my rates when you…"

How can you raise my rates when you were able to collect from the other parties insurance company? You were kept whole, but you raise my rates? I don't think that was fair. No worries, I'm switching Auto/Home providers and getting a lower rate than you were charging me before you raised my renewal. I've been very pleased with Acuity, until this happened.

"Billing and communication is excellent"

Billing and communication is excellent. Our one claim for auto windshield was handled with speed and accuracy. On line information is complete and when talking with reps on the phone, questions are answered completely and with a level of interest by the rep that surpasses most.