"Lovely scarf & great customer service "

I ordered a gorgeous blue cashmere scarf late on the Friday before Christmas and it was with me by Monday. They’d unfortunately not put the gift box with it however, responded to my email really quickly and sent me a box I received first thing the next morning, Christmas Eve. 10/10 customer service and a lovely scarf.

"Did not receive scarf costing £50 they…"

Did not receive scarf costing £50 they don’t answer phone respond to messages avoid!!! Scammers

"Edinburgh Cashmere- totally legit HOWEVER- Edinburghcasmere.co.uk - total scamt…"

I ordered a scarf as a Christmas Present which never arrived. Trying to get in touch with them by phone is almost impossible. Emails are not responded to. Total scam. I also think when you look at other reviews, some people are getting this company mixed up with the actually legit company called Edinburgh Cashmere ( as opposed to this scam company of Edinburghcasmere.co.uk) who actually have a shop in Edinburgh. The real Edinburgh Casmere Company have a good reputation and this awful scam company have obviously copied their name to purposely mislead people. STAY AWAY FROM EDINBURGHCASHMERE. CO.UK

"Nothing but a scam company took my…"

Nothing but a scam company took my money never sent me the product they won't respond to emails and they won't answer the phone just send you to answer phone if you don't want money stolen from you then avoid at all costs

"Customer service is awful"

Customer service is awful. No response to emails or WhatsApp. Tried calling for days before getting through. Ordered on the 29 Nov 2024. Received no tracking number to be told it was Royal Mails fault. Received today and it was only posted the 14 December 2024. So basically they lied when saying the fault was with Royal Mail, they just hadn't posted it!
Quality of item is ok. Not worth the money every at the 40% I got it for in the Black Friday sales.
Would not recommend.

"Order an item on their website"

Order an item on their website, got an email 3 days later saying its out of stock and pick something else. Requested a different item but havnt had no replies back, been calling loads everyday with no one pocking up. Left many messages and get no callback or reply back vis emails. Shit company, shit customer service i’ve ever had. I just want my many back otherwise will need to end up going to their actual address and collecting it back myself… totallly avoid this company

"Customer Service is awful"

Customer Service is awful. They never reply to email or phone calls. Got through to them last week after calling at least 10 times, because they got my order wrong, they said they'll send the fixed order and its been over a week and I've received nothing.

"Bad quality and bad customer service"

Little bit more than a month ago, I purchased a cashmere scarf. From the very first day I wore it, the edges began to fray as they were not properly finished. Additionally, the scarf shed excessively, leaving wool fragments all over my coat and sweater, which I had to take to the dry cleaner.

I emailed the company requesting a refund or replacement, but I haven’t received a response in over a month. When I called, I was told that they’ve received thousands of emails and are unable to address my issue.

"Stay away from - awful experience"

Hi Edinburgh Cashmere,

I’d love to know why you took my money and stopped responding to me when my order “suddenly” didn’t turn up.

Don’t buy from these people - total fraudsters

"Scammers avoid at all costs."

Scammers avoid at all costs.

Legit has cause so many issues with bank

Stay away unless you love distress and financial woes