"Spectrum pros & Cons"

Overall I like Spectrum

Spectrum pros:
. No contracts to sign for all services
. Discounts if services are bundled
. Internet/WiFi is fast but can be expensive depending on what plan you select.

Spectrum cons:
. TV prices increase after 1 year.
. TV remote is awful.
. Internet/WiFi is fast but can be expensive depending on what plan you select.

. DVR recordings can only be watched on the TV with the DVR box. Not in your other room’s TV.

Recommendations:
. Don’t increase prices after 1st yr.

. Redesign Spectrum TV remote functions. Take a look at the Dish TV remote on their web site. It puts Spectrum’s remote to shame.

"DO NOT GET SPECTRUM MOBILE EVEN IF THEY…"

DO NOT GET SPECTRUM MOBILE EVEN IF THEY TELL YOU YOU GET A FREE TABLET WHICH ISNT FREE !
They are very misleading on their information and will charge you even after saying it is free for a year !
Do not fall for the BS !

"Absolutely the worst from tech support and company at large...…"

Absolutely the worst from tech support to billing. Spoke with an agent a couple of days previous. Sent me out a new modem and router to fix my "issues". Wanted to sent a tech out. Something this basic should not require that.
Fast forward to now. Package received; their app is useless and required multiple calls to attempt a resolution. Finally got internet service but cannot get the printers to connect to the so called "router". This costs us several hundred dollars per hour.
Finally decide to drop them but after listening to the "Spiel" I give them another chance. Stupid me. They will save me some money. Ok, fair enough. Less money, same service. Well, no, seems that while that was what I was told that is not the case and I have even fewer channels that I am already paying far too much for.
Seems we have a whole lot of stupid and they could care less.If you have any other options I suggest you use them. I have already sent complaints to our lawyer, the ftc, and our attorney general here.
Dirty dirty company.

"Spectrum been over charging me for a year"

They been over charging me for a year. I have been telling them this and they say they will fix it and it never gets done.

Spectrum is the only service provider in our area so we have no other choice if we want internet to use them.

It's been a year now so finally the got in right. I was being overcharged $5 per month.
So after that I had a few months that was credited
and now my bill is low like it should be.

Remind you have to be on the phone with them people every month for a whole year with took a lot of time out my life and I feel I should have been compensated for my time but you know big companies like that don't work like that for the consumer.

"Awful experience"

Awful experience. They add services to your account without your authorization and you have to run behind them to get it removed. Such a dishonest company!!

"Bait and switch on billing"

Signed up for gigabit service in November with their new $49 new service fee. Then the charged me their old fee of $200. Didn’t realize that until after 30 days when I was trying to pay the bill, then they refused to waive it or charge me the reduced fee. Canceled service immediately. What a total scam. I’m filling reports everywhere I can.

"Spectrum is the worst and deserve 0…"

Spectrum is the worst and deserve 0 stars.

"I am an independent contractor working…"

I am an independent contractor working from home, using Spectrum internet. I pay for the fastest service, they advertise great, reliable internet, which is a lie, idk how many times I was unable to work due to poor service, lagging internet or no internet at all. Repairs and fixing slow speeds are made slow and usually will only help for a few days. My bill goes steady up, I was offered a business account, which would ensure that spectrum will fix issues immediately, they advertise 49.99 business plans, yet I could not switch over, I was quoted 150$ a month. This company is money hungry, does not care about their customers, never get a sincere apology.

"Retention Department is a joke"

My bill went up quite a bit in one month. Since the cost was now over my budget, I decided my only option was to cancel my service. The lady I spoke to was more interested in selling cell phone service than listening to me and my needs. I had to repeatedly tell her I was happy with my cell phone carrier and never had a single problem with them. After 45 minutes of this, we finally got to the point of my call and set a cancelation date in the future, but as soon as I hung up the phone, everything went dead.

I called back and got a gentleman in the Sales department who listened to me. He apologized and told me Spectrum wanted to retain me as a customer. He restarted my internet and TV but told me I would have to cancel again so he sent me to "Retention." He said the Retention department would do whatever they could to keep me as a customer. The lady who answered the phone in the Retention department sounded very bored and was not at all interested in keeping my business. I told her my situation and she asked me to hold on. When she came back, she said okay your service is canceled effective the date I had requested earlier. That was the extent of our conversation. She made no attempt to keep me as a customer and the worst of it, when we hung up everything went out again.

I was so upset at this point, I was in tears. I had spent about an hour and a half on this and The Retention Department kept disconnecting my service instead of trying to retain it.

I waited about an hour to call back so I wouldn't cry while talking to them. I was connected to a salesman who apologized several times and reconnected my service again. He advised that I wait until the day I wanted to cancel, to call back. Just think, if the Retention Department cared as much about the customers as the Sales Department, I would have left singing Spectrum's praises. Instead, I'm writing a negative review.

Wake up Spectrum. I left DirecTV after 20 years for this same reason. Now after 5 years, I'm leaving you. Treat your loyal customers right and for goodness sakes train your Retention Department on how to retain customers.

"I get it"

I get it. Prices go up. We should all be aware and take advantage of “specials” and “bundling.” But at a certain point it’s just.not.worth.it any longer! We’re mostly part-timers, so opted for basic TV service, bundled with the fastest wifi/internet service. We pretty much ignore our terrible picture quality, along with never-ending - and more frequent - buffering as our TV tries to attain signal because we don’t watch that much TV. Making frequent calls to Spectrum to see what their “discount of the month” might happen to be just wasn’t worth it due to long phone wait times and obvious attempts to “up-sell” us on more channels, additional bundled services. 


A year ago we were fed up enough that we called to see what could be done, and were told we needed to return our cable box to the company. The CSR said if a cable box isn’t used at least once a month that it turns into a “brick” and can’t be revived remotely. We stood in line an HOUR to turn in the box at our local storefront in Bradenton - and *that* was pre-COVID! We decided our continued reception deprecation was the price we had to pay - UNTIL WE GOT A ROKU!! (But this isn’t about Roku - it’s *all* about Spectrum!)

Thanks to support from both our son and from advice read both online and from the “Cut the Cord” Nextdoor group, I called today to terminate all TV portions of our Spectrum service. (We’ve honestly not had problems with the wifi/internet as we’re often not here so have not been impacted by outages we’ve heard about.)

I was on hold for a short 10 minutes to get to the first Spectrum CSR - who sent me along to the CSR who would do the actual termination of my TV services. After 30 minutes, an initially pleasant woman came on the phone - until she understood I wasn’t going to be up-sold or scolded into not having called regularly to take advantage of new plans or additional bundling that they would have offered me. 


The kicker, though was that if you don’t call them just before your monthly billing timeframe ends - they DO NOT PRO-RATE! I am going to have to pay for the ENTIRE billing month before my new rate takes effect, even though we’re into the billing period by some 5 days! I said in that case to just keep me on the TV service until the end of the timeframe - NO CAN DO! I’d have to call back and spend ANOTHER HOUR on the phone repeating all I’d just said and done to terminate the TV portion!


(Incidentally - I had just completed a survey from our VA Comcast/Xfinity company - to whom I gave a GLOWING review as
1) they don’t raise their prices 3 times in a year - as Spectrum has done;
2) whose reception is stellar, and
3) whose customer service is spot on and who don’t try to up-sell me on what they have to offer on the rare occasion I do have to call them for a remote re-set!)


I guess when you’re the BEST, you don’t need to advertise or be misleading! If not - you make your payroll by fleecing your customers.