"Totally incompetent"

Totally incompetent. Don’t seem to understand the difference between a Limited Company Director and a Sole Trader. Continually asking for evidence of my “self-employed income” despite explaining numerous times that I’m technically employed by my Ltd company. Had the audacity to ask my Chartered Accountant for projected earnings despite being furnished with P60 data?! W#F! Very rude and probing communications, disrespectful to my accountants who are extremely established in the local area. If I see this company’s name again in future, I’d step away immediately. Any estate agents still using this company should take a good long look at the “service” they’re (not) providing to their future tenants. Appalling. 0/5

"As a tenant"

As a tenant, the level of information taken was excessive and invasive. I've been through the process many times with other agencies and never experienced anything like it. I was sent a link to my email address that linked to document upload. the documents could be accessed by anyone who had access to my inbox so this felt spectacularly unsecure. There were issues with handling encrypted data files when we didn't want to send them in this format.

"Rent4Sure Many Thanks Chris Wesson"

Rent4Sure have been extremely helpful when it came to doing our reference check. This process was made so simple by Chris Wesson and he helped as simply. The service he provided was excellent and made the process is very easy, Many Thanks Chris wonderful service

"Fantastic service"

Fantastic service - Lee Rudkin-Stevens is our account manager and is fantastic, super helpful and is always on hand to answer queries/questions. When we've needed something looked into (for the handful of times we have) he's resolved things quickly. Thanks Lee!

"Professional"

Professional, efficient service

"Needs a complete overhaul"

Good Staff, awful management and processes. A very archaic way of completing references and not fit for purpose. Company needs a complete overhaul.

"Chris was great!"

The referencing process was okay, but more lengthy and complicated than I've ever experienced. On a positive note, separate to the actual referencing process, Chris was extremely friendly and helpful with getting us a great WiFi deal and sorting it for our new place. I'm Rating 5 stars strictly because of our interactions with him, otherwise maybe a 3.5

"Easy to use and helpful staff."

Zoe has been very helpful with our first experience of Rent4sure, and we are surprised that how the system get the required report back on time, thanks!

"Very friendly and helpful staff.Good…"

Very friendly and helpful staff.Good customer service with progress updates at every step. Their references are very thorough so you can feel secure in the knowledge that the reference taken out is acurate and correct. Not the cheapest but, definitely the best.

"Swift"

Swift, Friendly and helpful