"Had a call from rent4sure after listing…"

Had a call from rent4sure after listing for a prospective new home and having credit checks completed by said company. Recieved a call days later asking about my interest in setting up a virgin media broadband service in the new home.

All seemed to be agreed upon and set up well. I had requested to have the broadband modem sent to my current address as would be still living there for the upcoming 4 weeks before hoping to move. This was agreed upon.
That day I received and email confirming my setup but the problem was they were sending it to my new address which I wouldn't be moving into until the 10th December and to make matters worse they would send me my first bill for the month in November even though I would not be making use of the new Virgin broadband until after I moved into the new home on 10th December 4 weeks from writing this review.

I am not happy to say the least, not only have rent4sure not listened to my request to send my broadband modem to my current address where I can receive it but have also neglected to tell me why I should pay for a service this month that I would not be making use of until the following month.

At this point i am considering cancelling the contract.

Michael

"Excellent.."

..Rob was friendly lovely helpful 😊

"Clear"

Clear, friendly, very helpful when I didn't understand the techy lingo

"Kris"

Kris, where do I start, a true gent from start to finish.

Although already used to the systems, Kris pushed me further to understand how much more Rent4Sure offer!

Really pleased with his exceptional management of my case.

Kindest regards

"Great service"

Great service, would't use any other referencing service company

"Josh was extremely helpful"

Josh was extremely helpful and friendly. Conpany on whold has been very helpful
, good experience.

"Polite and friendly"

Excellent explanation of terms and conditions very polite and friendly.

"Josh was very pleasant and helpful in…"

Josh was very pleasant and helpful in helping me set up Virgin Broadband. I am hoping that it will all be up and running in my new home! Thank you :)

"Just another money making firm"

Just another money making firm , rubbish

"A great referencing platform"

A great referencing platform. We always receive regular updates. Our account manager Kris Arnold is always ensuring we're happy with the service.