"I highly recommend R4S for any Agent"

I highly recommend R4S for any Agent - all the team are reliable, efficient, professional and helpful. Any queries, they resolve with one easy telephone call. With everyone feeling the pinch right now, my chat with Teri-Ann Killner has saved our business some money, which is fantastic as it helps our Landlords and Tenants too. Thank you Teri & Lee for your excellent support. Di Pritchard @ DP Property & Lettings Limited.

"Excellent service.. Having read the reviews I was very…"

Having read the reviews I was very apprehensive above rent4sure however, I found the service exceptionally efficient. I provided all the documents requested and found the very polite nudge to chase the references helpful. As moving is so stressful, it was important for me for the process to be quick and once documents were submitted, myself and my guarantor were passed on the same day.

"Really poor communications and no one…"

Really poor communications and no one seems to talk to each other. Having sent all the documents they asked for, I get an automated email asking for some of the same documents. When I phone them they say just ignore the email. Then I get another, and another. I get a message asking me to call them, and when I call them....oh, no need to call us, it's all done. Wasted hours of my time and money chasing them up for no reason.

"Working with Rent4Sure was one of the…"

Working with Rent4Sure was one of the most frustrating referencing processes I have ever been through. Everything from the system of uploading documents, to the people I dealt with over the phone, displayed not only incompetence but just a general lack of knowledge or empathy to people who are obviously in the stressful situation of trying to move house. The system for uploading documents and inputting information had no way for you to review the inputted information afterwards, and once submitted if you had missed key information they still required you needed to get in touch with Rent4Sure separately to access that.

I also had the misfortune of both working in an organisation that doesn't provide personal references and having a previous landlord who was highly unresponsive over the phone. Despite calling them every single day from the time they requested the information, I was consistently given different information from Rent4Sure employees and my notes around my employment and landlord situation were rarely taken on board or acknowledged in the referencing process.

A week after my referencing had begun, I had uploaded an assortment of documents sharing the entirety of my financials, a generically generated work reference and contact details for not one but two landlords, neither of which was satisfactory. It was only when I called and was clearly upset and angry on the phone with them, that they decided to launch into action on my referencing case, all the while being well aware I was waiting on this referencing process to serve my notice.

I would personally never engage in referencing with this company again, there is a complete lack of recognition around the completely normal procedure that companies often have policies around personal or financial references. And they were completely reluctant to look at alternatives around unresponsive private landlords, despite having a satisfactory reference from my existing landlord which they claimed they could not use because I had been there less than 3 months.

Equally, when I called to voice my complaints and concerns about the lack of consistency in approach and communications, I was told they were operating within policy and the particular woman "wasn't actually dealing with my case" so she couldn't "comment". Which again was particularly unhelpful in tone and approach.

"I just wanted to say a HUGE thank you…"

I just wanted to say a HUGE thank you to Zoe Murphy from Rent4Sure Ltd as we were having a difficult time with our old referencing company and we enquired with Rent4sure where Zoe rang me and explained the system so clear and it was exactly what we were looking for.
We have done some referencing using them and we could not be happier.
Thank you Zoe for all your help, we look forward to working with you.
Homes @ Shire Ltd

"I have always found Zoe and the rest of…"

I have always found Zoe and the rest of the team at Rent4sure to be very helpful. The process for referencing is quick and straightforward and would have no hesitation in recommending them.

"5 Stars"

I've been using Rent4Sure for about 6 months, and was completely new to it. Everybody I have dealt with has been fab. Zoe Murphy- our account manager, is always at the end of an email or phone and is more than happy to help in an instant. Thank you.

"Very thorough & helpful - can't fault them!"

Zoe Murphy at rent4sure is always very helpful. The referencing is very thorough and I can't fault the service - thank you!

"Most stressful referencing process"

One of the most stressful referencing processes I have had to go though. Disappointed in the process. I have rented for over 10 years in multiple areas and no issues.

Polite but they kick up a fuss over every little detail even though I have a very stable job in the NHS. They did not contact my landlord with the right email. My landlord had to contact them himself and I needed to double check. There were other issues and we had to double check every step of the process. Never had an issue before with references. I would not recommend rent4sure

"I can only say that Rent4Sure offer…"

I can only say that Rent4Sure offer quality referencing with polite staff and an efficient service. My account manager Zoe is always quick to respond and very helpful. Jacksons could recommend that other agents use Rent4Sure.