"Tom Beckett was extremely helpful when…"

Tom Beckett was extremely helpful when dealing with my query, going into the various options in great depth and taking time to answer all my questions cheerfully and clearly

"Training Session New Users"

Great training session with Tom Beckett, Very helpful & reassuring with an issued raised with logging in.

"Great service"

Great service, clear instructions. Very helpful, thank you.

"Great Assessment"

Shane was very helpful and knowledgeable, resulting in a successful assessment.

"Look elsewhere...."

Look elsewhere....
I had a very disappointing experience with Citation. I had expected a high level of professionalism, but unfortunately, they did not deliver.
What was particularly troubling was their lack of transparency and accountability. At the outset I was led to believe by Citation that the process they were managing would give me full access to information they collected. However this did not happen and this not only caused frustration but also made it difficult to trust them moving forward.
They also told me I had no direct route to complain to management.
If you value professionalism and honesty, I suggest looking elsewhere.

On reading your reply please contact me if you are genuinely interested in my negative feedback of your service. It is disappointing that you have a posted a reply which makes incorrect assumptions without any attempt by Citation to fully understand my experience.

"Stephen was very personable and…"

Stephen was very personable and explained things clearly and concisely and provided us with all of the information we needed.

"Very Useful Policy Resource"

Amr Saleh gave me extremely clear answers to specific policy questions I had in the area of electrical safety, after I had great difficulty finding clear answers to those questions elsewhere. Thank you Amr!

"Dear Citation Team,"

Dear Citation Team,
Thank you for your response outlining Citation’s commitment to working with small business clients before resorting to legal action. However, based on my experience since April, there has been minimal indication of any genuine attempt at negotiation or flexibility on your part to address the financial challenges I have repeatedly communicated.

When I initially reached out in April to discuss our financial difficulties, I expected a constructive response or at least a conversation around possible options. Instead, I was met with inflexible demands for immediate payment. I have continued to request support, but rather than showing signs of negotiation or offering any reasonable adjustments, the only responses I received were urging me to settle payments as soon as possible. For instance, in a recent email from your Credit Control Team Leader, I was told:

"Whilst I appreciate your current situation, there is nothing we can do regards the contract whilst the account is in arrears by 2 months (£761.20) and you have cancelled your direct debit. Your account has now been placed on hold and I urge you to make payment a.s.a.p towards the arrears."

This response does not reflect any real attempt to discuss alternative solutions or provide options to ease the immediate financial burden. Given that Citation claims to engage in a 7-8 week period of direct communication to reach a resolution before legal action, I ask that you provide evidence of any such efforts in our case. From my perspective, there has been no attempt to discuss affordable options, contract adjustments, or a tailored solution that could accommodate my business's financial limitations. Instead, I have been repeatedly urged to make immediate payments without any flexibility.

If Citation is genuinely committed to helping small businesses like mine through tough periods, I urge you to consider implementing that approach here. I hope we can begin a sincere conversation to explore options that will allow us to meet our obligations sustainably.

Thank you for your attention to this matter.

"Health and safety audit "

I had a heath and safety audit this morning with Shane. I will admit that I was nervous as this was the first one I'd ever had. Shane put me at ease straight away and I was. Impressed at the range of knowledge that he has. Some great point were made and conveyed in a way to easily understand how to implement. I will look forward to working with Shane again in the future.

"Citation - Health & Safety Audit"

Chris was very thorough and professional throughout the visit. He spent time answering any questions we raised with him and made useful comments and suggestions when checking paperwork, audits and premises.

A very useful and productive time spent with Chris. Thank you.