"Worst worst experience ever"

Worst worst experience ever. Do not book with them. After I managed with an American airline to do my trip, on my way back 4 days before my flight ,they sent me an email saying that they cannot give me return tickets only “ refund” and I was stuck in another country with no tickets . Again I called United and they helped me when all the European airlines said call Vayama

"Vayama abandoned us in Greece half way through our trip."

Vayama abandoned us in Greece in the middle of our trip this year. They never even told us our flights were cancelled. I had to find out for myself. I tried to call and email them since January when I found out that my flight had been cancelled by the airline. My emails were replied to with a standard response saying that I don't have to do anything and they will fix us up a month before my flight, which was supposed to be in May. I sent several emails, as their phone didnt work, and got the same standard response. They never contacted me until I finally got back home after buying another ticket from another airline in June. They contacted me in August after I disputed their charge with my credit card. They said since there was a dispute they couldn't do anything until I dropped the dispute. I told them since they only contacted me three months after my scheduled return when I disputed them that they should give me a refund then i'll drop the dispute. I doubt i'll ever hear from them again.
This is an unethical business that everyone should stay awaty from!!!

"Disaster does not refund my money…"

Disaster does not refund my money despite cancelled .

"If i could give them no stars i would"

If i could give them no stars i would. Im still waiting on a refund for my cancelled flight due to covid from march... havent received a refund nor a credit.

"Scammed by Rahul and Vayama"

They never refunded after 10 emails over two weeks when the airline cancelled my ticket, and calling them didn't work because they are not accepting calls for months since covid caused "unexpected call volume". So basically there was no way to get a refund except by filing a dispute.

"I filed for a $633 refund of my flights…"

I filed for a $633 refund of my flights due to COVID on 01/25/20. Hainan airlines approved my full refund and I reached out to Vayama on 01/27/20 and after hours on the phone and lots of disagreements with the customer service rep, they let me know that my full refund was accepted and that it would take 16-20 weeks to receive my FULL refund. It has now been NINE months since then and I have reached out to them multiple times but they do not answer my phone calls or emails. All I get are automated emails that say that they are working with the airline for the refund. Avoid vayama at all costs!!

"DISHONEST Company! Read my story and please think twice before you book here!"

Yeah the price may looks good but trust me, do some research on google before actually booking the tickets or you may end up like me, wasting lots of time to deal with these dishonest people.

Long story short, flights got canceled by airline and in my case the travel agency (Vayama) should be the one contacting the airline and starting the refund process. Vayama sent me multiple mails saying that "they will prioritize my refund, by asking the airlines, request my patience during this process."

Two months later, I called the airline myself and found out that Vayama hasn't sent ANY request to the airline, which was already ridiculous. After I wrote another email to Vayama pointing this out, they finally sent the request to the airline. Vayama sent me some more updates basically saying that it's all the airline's problem and Vayama was already pushing them blablabla (which turned out to be bullshxt)

Then after another month of waiting, the airline told me that they already replied and confirmed Vayama's refunding request a month ago, but they haven’t received any response from Vayama to continue the refunding process since then.

So basically Vayama has been lying to me for over three months. While me and the airline try to solve the problem during these crazy times, Vayama is the one playing some kind of stupid tricks and delaying all the process.

Again, prices may look good but they don't get this kind of rating for no reason. Think twice unless you have too much time to mess with them when there're some unpredictable schedule changes. This company has been and will definitely keep on lying to its customers.

"Poor customer service, takes months to respond"

I booked flights to Europe using Vayama. Two of the flights were cancelled by the airline so I should have been able to get a full refund. I e-mailed their customer service department many times over several months and was only able to get a refund with help from by credit card company. Very poor service. I will not use them again.

"Reported for Fraud"

Booked a flight with Cathay Pacific through Vayama. On March 5th Cathay announced that they will allow for free rebooking for our flight and we contact Vayama. Over the next few weeks, we tried to contact them through several emails, phone calls, and messages through our Vayama account and did not receive a single response. On March 22nd we received an email from Cathay Pacific informing us that our flight was cancelled and we reached out again to Vayama. After countless emails, phone calls, and messages, Vayama finally sends a response on May 15th (over two months since our initial email) stating that they are "working" on our refund. After zero explanation and lackluster follow up, we reported them for fraud with my bank. We sent copies of all our emails, phone calls, and messages and my bank determined our claim of fraud was valid. They may not care when you are banging on their door, but once your bank goes after them, they'll return your money.

"awful customer service"

Have withheld my refund money for a flight that was cancelled back in March, sent me an email discussing private details of another customer's booking and is now openly admitting they have received the money back from the airline but will hold onto it until I tell my bank to cancel the dispute of a charge. I do not trust a word they say and am therefore very frightened to take note of their advice. DO NOT BOOK.