"Never again with Vayama"

Exactly what everyone else is experiencing. Airlines refunded my ticket. Vayama is asking me to provide them proof that the airlines refunded the money. Airlines just telling me over phone that the refund is processed doesnt count.

"Fraud; plain and simple. Class action lawsuit?"

Same experience as everyone else. Flight canceled due to COVID-19, airline provided refund to Vayama already, Vayama refuses to acknowledge that they've received the refund. No option to call Vayama, rather I receive a generic email from Vayama representative 1x every 24 hours, which does not address any of the facts. This is fraud plain and simple. Vayama have a class action lawsuit on their hands.

"Vayama has Worst Customer Support"

Booked trip via Vayama. Understanding Covid is causing the world to move more differently then ever before, they are a sad excuse for a 3rd party site. On hold for hours, dropped before talking to an agent, eventually they cut the line. Every two months I get an email saying "Hey we know you want your refund, but things take time." - signed customer service. No one wants to put their name out there. All airlines have already refunded 3rd party websites, including the airline I booked. It took reporting the charge as fraud from the company because of their dishonesty practices. 0-10 would never recommend.

"Buenos dias"

Buenos dias! en mayo me cancelaron el vuelo debido a la pandemia mundial.. me pasa lo mismo que a los demás que comentan acá.. Alguien tiene algun dato de la empresa???? por lo que pude ver es de Amsterdam, pero tiene sucursales o servicio en otros paises creo. Tienen algun dato de la empresa en ARGENTINA?
GRACIAS!

"Not recommended during the pandemic"

Not recommended during the pandemic. Flights can be canceled at any time and they will refuse to reimburse you. You will hear a story about the money you paid them was paid to the airline. You have to call the airline directly for a refund. The airline will tell you since you didn’t buy directly with them, they cannot assist you (this is after hours of hold time). You will contact Vayama back to tell them that, if you are lucky you get a person. If not it’s a recording stating due to the large call volumes they cannot come to the phone now. This occurred over 5 days a least. When you email, they respond with a generic script, never answering any questions. I eventually got someone on the phone who told me I needed to contact the airline again and tell them to annotate my account to state I was eligible for a refund. When you call the airline they clearly state Vayama knows what to do. They do not annotate accounts and let them know to contact the airline directly if they have questions. My refund request was not going anywhere so I filed a dispute with my bank. This was after 2 months of the planned trip. Post the filing of the dispute and receiving a temporary credit from my bank, they stated I needed to withdraw my claim so they could assist me. Never answering if they intended to provide me with a full refund, etc. The back and forth was very disturbing with no results.
My bank has not heard back from them and they sent me over 5 requests to withdraw my dispute and show them evidence the amount was taken out of my account. I told them I would not do that. They continued to email me about the same request. Finally I told them to stop and i would write them a negative review online to warn other customers. I will stop here. Though they offer cheaper flights, I would not use them during the pandemic. If your trip is canceled, getting a refund will be a headache.

"One star is generous"

One star is generous. This website sucks. They have high prices, they don't let you pick your seat or add baggage (most third party reservation websites do this, instead Vayama just redirects you to the airline website), they charge ridiculous fees for things that should be free so your price ends up super inflated by the time you book, and they charge around $200 for cancellations with a REFUNDABLE ticket, even immediately after booking. Changing flight dates or other logistics also either costs an absurd amount of money or simply isn't possible. DON'T BOOK WITH VAYAMA!!

"I am in the same boat as everyone…"

I am in the same boat as everyone affected by COVID and a complete lack of communication from Vayama about flight status and then refund status. I received an email saying I would receive a cash refund but when i contacted the airline directly they stated that Vayama request a travel credit refund. I am disputing my charges with my credit card company.
The only reason they are getting 2 stars is because i booked with them in 2018 for a trip and everything was completely fine with no issues.

"Tough lesson learnt"

Tough lesson learnt. Will never buy from Vayama again.

Bought multiple tickets for travel in May 2020 from Vayama. Airline cancelled all flights in April 2020 due to Covid. Vayama has shutdown all their customer service phone lines. No response to emails from Vayama. Refunded one ticket after charging administrative fee $100. Other tickets are yet to be refunded ($2500) after 4 months. Big scam. Stay away.

"Vayama is not friendly at all regarding…"

Vayama is not friendly at all regarding ticket changed due to Pandemic. They do not know the ticket terms and condition. Airline already allow to rebook ticket for free. Vayama require admin fee which will not do a courtesy waiver no matter what happened even though it is covid related. They said they do not have any courtesy policy to assist customer. This is not the company you want to do business with. Watch out people.

"Company designed to scam customers."

It is very upsetting to see that since my mother's flight was canceled, Vayama has zero interest to make any refund. According to the policy it clearly states if there is a "Scheduled Airline Failure" they should provide a refund, but have not received any refund instead they are now charging me $290 plus extra "unknown" booking charge, for a ticket that cost $1019. So far after calling them multiple times, I was not able to reach them. Although I got a confirmation from the airline that they will provide a refund to Vayama but Vayama will not do anything as they have probably figured out how to scam the customer. I will do my best to spread this message to stay away from Vayama and go buy tickets from other agents or the airline directly.