"I book the flight from vayama"

I book the flight from vayama, they called me flight about COVID-19 I understand that, but Sense then I’ll trade to contact the customer service is no respond they not answered the phone, I send the couple emails after cancelling my flight but no respond 🤬🤬🤬🤬🤬🤬🤬🤬

"We need to take action to this company"

We need to take action to this company. They stole our money! Since February, my mom had a canceled flight by the airline, they emailed me that the refund will take atleast few months. But until now, they don't answer emails. I have another canceled flight for the whole family, still no refund. Another one for my mom (return flight back to US) still no refund! They don't email you back and couldn't reach through phone. They are hiding and playing games ! A lot of people are complaining about this company regarding flight refund and nobody even bother to email us about the status of our refund! This is a SCAM. This company shouldn't be allowed to operate! We cant' just complain here, we need to do something! I will ask a lawyer about this. I need my money back!!!!!

"TL;DR - Complete scam (crap company)"

TL;DR - Complete crap company, do not ever use

Everything was fine. I arrive at the airport 2 hours before my flight, only to find out my flight doesn't exist - it was cancelled by the airline over a month before and I was never notified. I'm stuck in a foreign country w/o a place to stay anymore, no car, on the opposite side of the country where other flights are, and Vayama isn't providing any help, accommodations, or anything.

I'll be taking them to court as soon as I'm back in the US. Unpack bags, sleep, coffee, then calling a lawyer.

P.S. this review doesn't allow "inappropriate language" or this review would be a little more colorful, particularly since I've had to make 7 international calls to them, costing me good $, and they've scheduled 3 callbacks and, well wouldn't you know it, I never got called back.

"no refund even with covid"

Spirit airlines is waving all cancellation charges and eventhough Vayama doesn't want to refund the charges of cancelled flight.

"Who is the liar here?"

Will update if it warrants.

Round trip ticket from NZ to Philipines cancelled in March due to COVID. Currently receiving automatic emails from Vayama saying they have to wait for the airline to release the money as THEY are the ones who charged my card.

However, after contacting both Qantas and Cathay Pacific they say the direct opposite:

Airline is just to approve the agent to cancel certain ticket for passenger but we do not have to refund any to agent as the payment is received by them. The request for cancelling ticket is usually automatically approved and passengers are not required to contact airline for that. If your agency is facing any difficulties, you may advise them to contact the internal sales team for assistance. We are unable to check for the refund process of any agency ticket.


So it is very apparent someone is lying.

"Worst service ever"

Worst service ever. You can't even call and follow up. No notification if your flight is connecting and one of the flight is cancelled. Very bad customer service.

"Cancelled flights - No Refund"

We had to cancel our international flights due to Covid travel concerns. Wasted countless hours trying to get Vayama to process the refund. They agree that we are due a refund, but they keep giving me the run-around to different people.

"I need my refund!"

I am a tourist here in the US and several attempts to fly back home got cancelled due to Covid. I'm on a budget now so i looked for cheap flights. I booked in Vayama but i wasn't allowed boarding at the airport cause the itinerary they sold me has impossible terminal transfer in Japan. They can't be reached by phone. I've emailed them about it for refund cause i went to the airport and the ANA agent removed me from the passengers list when i couldn't reach Vayama at those times to give me rebooking options. So after several days I've received a response to my emails and got a contact person from that email. I called the Vayama agent and told him what happened. And he answered there's no guarantee for a refund, but it's their itinerary error not my fault. I'm still waiting for the refund. It's almost a month. Any advice what i can do?

"Cancelled flight - NO REFUND AFTER 8 months!"

Cancelled flight back in December 2019. Still haven’t received my refund. Over $1300. I can’t believe they can get away with this. DO NOT USE VAYAMA.

"Vayama never paid me back for ticket"

I used Vayama to purchase my ticket to Europe. Due to all COVID-19 mess and travel issues my flight got cancelled. Long story short I asked for $ back because I purchased extra insurance too, Vayama rep via email answered politely and said will be soon. I got email on June stating $ full amount got deposited back on my CC. Still 45 days later it’s not there and after dozen emails someone from Vayama said I will get $ deposited soon and day later someone said $ it’s there. Anyway please be aware if you will save some $ with them expect same if something goes wrong. I reported them to BBB. Bottom line it’s DONT use them EVER .