"Finnaly got the refund"

I had flight for May 29 but it was canceled due to Covid 19. Vayama send me notification about that 5 day before the flight. After that they keep sending e-mails every two weeks that they are waiting refund from airflight company and that there is no time frame when that's going to happen. Finnaly four days ago they send an invoivce for money refund. Today my money were back on my account. Full amount, no charges, no fees. Writing this just to give some hope to all of you who are still waiting for refund. I had to wait for two monts, but at least I have my money back. Good luck to all of you

"We got "just 20%" of the full refund. It's horrible!!"

My flight was cancelled in January without any penalty fee due to Covid-19. We have waited for about 6 months for "full" refund. But we got about 20% of total amount today!!!!! They don't explain any reason about this situation. We tried to ask why but they sent us just automatic reply.
It's terrible, horrible, awful!!!
How can I get the rest of this?!!

"These are Fraud people"

These are Fraud people. I canceled my ticked and the airways refunded the money. I even got the email from Vayama that your refund accepted and will be refunded in 10 days. Now 42nd day and I called them. They say it is deposited in your account. It was never deposited in my account. These are the Fraud people. I lost $ 4000. Planning to file a compliant.

"Terrible"

Terrible. I purchase a ticket and got date mistake . Sent them request within 24 hours, they respond in 3 days with “we cannot refund because it’s over 24 hours”
Who cares . I requested same time as purchased

"Terrible business practices!"

Terrible service! I paid extra for insurance they canceled my flight and refusing to reimburse me because I dealt directly with the airline and not them.
The reason I dealt with the airline was because they never returned my emails and they didn’t accept calls! I will post my experience to all forums until they reimburse me!
Avoid at all cost!

"Worse"

One of the worse companies , they don’t answer the phone and do not reply to your emails, absolutely no way to reach them after the reservation . Won’t use them again please avoid using them.

"Honestly wouldn’t even give them one…"

Honestly wouldn’t even give them one star, worst customer service I’ve ever experienced, they send you very generic reply’s to you emailing them, say they are at home working due to covid but honestly it seems they aren’t working to help anyone get refunds for cancelled flights, my flights got cancelled, they switched mine and only had a partial flight back home that existed, they are impossible to get in touch with, the tell you the airlines have to refund you, tell you to call them, so I did , British airlines, then they tell you the booking agent is the one who refunds. Over last two months trying to get help from someone about my flights and refund no actual person has helped me, worst booking agent ever!! I highly recommend you do not book thru them, i even got insurance on these flights to make sure I can get a refund for any reason, seems like they just took my money and never will refund me. Steer clear!! I never take the time to give bad reviews but this company is just the worst and I’d hate to see anyone go thru what I am . So I’ll be reporting them to BBB and any other avenues, absolute scam artists it seems.

"My flight was canceled due to covid and…"

My flight was canceled due to covid and I received an email saying they won't issue a refund because the airline company is not able to issue a short term cash refund???? The customer service is awfully rude, manipulative and dishonest. Will never use this company and will spread the word everywhere on the internet. Will also use every legal mean to fight this. Scam scam scam. Never use this company!!!!!

"Thieves"

One of the worst companies to ever deal with. I have no clue why they have not had a lawsuit yet. I purchased a ticket from them and my return flight was canceled three times. My airline Etihad told me in order for me to receive a refund my travel agency (vayama) would have to submit paperwork to request for a refund. Vayama's phone number no longer works. On their email I keep getting a a copy and paste response. After numerous emails one rep asked if I would like to request a refund. I responded by saying yes and it's been 2 months and no refund or response.

"I have been trying to find a way to get…"

I have been trying to find a way to get a refund for my canceled trip. No way to contact or even ask questions. I’m so disappointed and I will never book through this company again