"Really bad , scam"

Really bad , they charged me for the flight that was cancelled, no money back . I called, texted .... even I bought insurance for that flight and of course silence. Never buy with this people, it’s a scam .

"BAD SERVICE"

This company's customer service is truly terrible, they do not respond or answer, I'm wondering is there a way to protect our legal rights ?

"Stop Vayama Time"

I have been buying tickets from them for a while, but recently their service became terrible and I wont be using them again.
1. There is no mechanism to deal with urgent situations, they dont answer phones and they have this terribly slow and unhelpful email system, which is not helpful at all and takes forever for them to write some useless stuff in it. One Word : terrible !

2. My airline cancelled the flight and it takes forever for them to process the refund, I contacted the airline and airline said they already refunded the money to the agency (vayama) but they didnt refund it back to me yet... Maybe they will do it next year.

Two Words: terrible, horrible !

"Vayama outrageous cancellation fee with a positive ending"

They charged me a 20 percent cancellation fee for a flight cancelled because of Covid-19. Air Canada refunded the full amount, but Vayama kept $200 for doing nothing! The moral of this story: during Covid, book thru airline websites not online travel agents. More expensive (sometimes)but worth it if you need a refund or ticket change. Update: After scrolling thru pages and pages of complaints, I now feel fortunate that I got 80 percent of my money back. Many people are still waiting without hope. I found Vayama thru Kayak so I have emailed them for help. Will post the Kayak response if any.

Update Part 2: Kayak kindly told me it is not their problem; they are only a search engine for travel. No surprises. I also checked reviews of other OTAs and at least they resolved, tried to resolve or contested some of the customer email complaints. Vayama has yet to respond to one customer complaint and I scrolled back to mid March. I'll leave the conclusions to others but...
Update 3: Timeline April 21 I requested refund from Vayama when I found out Air Canada cancelled my flight. June 10 Vayama credited my card 80 percent original fare. Call it 7 weeks total.
Update 4: July 7 I called Visa to dispute charge but was told after 60 days not possible as I bought ticket in Nov. 2019. End of story? We'll see. Good luck to all of you.
Update 5: Sept. 1 I just went to pay off my credit card for the month when I spotted a $199.98 CREDIT to my account. Is Vayama now budgetair. com? That was who refunded the cancellation fee. So I am happy to report a positive ending to this very long story. Once again good luck to all of you and don't give up.

"Cancellation not processed even after airlines confirmed that my booking is eligible for full refund"

I am requesting for cancellation for a week now and i dont see any reply from the customer care team. The Airlines confirmed that my booking is eligible for cancellation and full refund. Yet these ppl are not taking any action and i am left furiously following up.

PLEASE AVOID BOOKING THROUGH VAYAMA THEY ARE TERRIBLE.

"Do not use this company!"

Do not use this company for flights! As with many that posted on this sight, I too fell victim of their lure of a good deal to fly internationally. Then COVID19 hit and all flights were cancelled. The website basically says....don’t call us we will call you if you are eligible for a refund! I purchased a service from them, that was cancelled by the vendor they used, and they say “if you are due a refund”? Rip off! Horrible service.

"Vayama won't refund my canceled flight"

Vayama - I've been waiting for 3 months now to get my refund. Vayama emailed me on March 11th saying:

"We have informed the airline about your cancellation, so they can process it and initiate the refund. This might take some time.Once we receive the refund from the airline, we will transfer it immediately to your account.You will then also receive your cancellation invoice.We will keep you updated about the progress."

You then emailed me on March 14th saying:
"Please note that your refund is being processed by our refund department. You will receive an update from us about the refund status via email when it is processed and the money is being returned to your account."

It is June 9th. It shouldn't matter that there is a pandemic going on. It has been 3 months and I need my money back since the airline canceled, not me.

"Zero customer service"

Zero customer service. I have been trying to get hold of them since March 11th to cancel or change flight due to travel restrictions. 5 emails with no response. Customer service line never answered and only got VM with instructions to email them. Well, we know how that went. If there was 0 stars that is what they deserve. Even when you check off to copy you on the email, that function doesn't work and you don't get copied. They are doing everything to keep your money and covering their tracks. Shameful!!!

"Estos cagadores no responden Los mails…"

Estos cagadores no responden Los mails sacaron Los numeros de telefono alguien sabe si se puede hacer algun juizio a estos soretes ? Tiene que haver alguna manera de procesarlos

"stay away from these clowns!!"

stay away from these clowns!!! save your hard earned money. Back in March I purchased a round trip to Mexico, it was booked for May 29th but due to the pandemic I had to reschedule it, started contacting Vayama in early April the had me contact Alaska then Alaska sent me back again, because the ticket was purchased with foreign "currency", I do not know how Vayama works but that is what I was told, after many emails going back and forth, in late April Vayama game an indication that they were going to be able to help me out:
"I have checked the airline policy regarding the Corona situation for your change request. The airline policy states that a change is permitted free of charge* for your ticket.
* A fare difference may apply depending on availability as well as our administration fee. If you wish to proceed with the change please reply to this email, indicating the new departure dates."
I sent them all the information they requested and up until now I have not heard from them.
Save your money!