"This Is A NIGHTMARE"

I have a Travel company where I host group trips in which I currently have over 60 flights booked with Vayama totally over $70,000. All 60 flights were cancelled almost 3 months ago due to Covid 19. The trip dates have passed and I still haven’t received any flight credit voucher or refund. I spoke to Emirates airline today (the airline that we booked with via Vayama) to only find out that Vayama have NOT even submitted a request for a refund for ANY of my cancelled flights. Therefore I now have over 60 guest waiting for me to postpone a trip that can’t be postponed until I receive flight credit or a refund and there’s NO way to contact Vayama besides email which is just sending an automated message. This is absolutely a nightmare. There’s no way this is acceptable. There’s no way someone can just take your money and operate in this manner. I will NEVER use them again

"During a time in a pandemic and crisis horrible"

During a time in a pandemic and crisis, Vayama is doing a TERRIBLE job of reaching back to their clients. Automated responses are being sent to me on how to change my flight- but the information they’re giving me is totally wrong. I have seen my terms and I AM eligible for a voucher but Vayama has been no help at all in this process because it’s a third parties job to accommodate and change our flights when needed. If I could give them zero stars, I would.

"Customer service not available."

Like everyone else here I tried to contact them for cancellation of my future flight. Their customer service number is not working and an email sent is bounced back with a generic response. I will never use this site again. They should be banned from allowing to take new bookings.

"Impossible to reach"

Impossible to reach. They stated they would send voucher for cancelled covid flight but been almost three months and haven't seen anything.
NEVER USING THIS COMPANY AGAIN

"Vayama decided to issue me a voucher…"

Vayama decided to issue me a voucher for a future flight after my flight was canceled. Now I got an email stating that they are working on a refund but somehow it's not their fault since the airline has not returned the money to them. Turkish airlines told me that the money was refunded to Vayama. They are trying to stall so they don't have to refund the money.

"Worst travel agency I ever worked with"

Worst travel agency I ever worked with. Horrible customer service. Pay $1000 extra on ticket but avoid booking through them

"Worse company EVER"

They cancelled a flight due to covid 19. Just as every other review has stated there is no one to contact so they pretty much kept my money. I will be contacting the better business bureau tomorrow, so even if I do not get my money at least they are reported. WORSE people ever to book with.
Carlo B.

"VAYAMA is a Quicksand"

Don't get hooked by their promising price it's just like going to a quicksand there's no one who can help you when problem arises. Their customer service is very poor, your e-mails will just be responded with a generic response. Their customer service numbers are not working. I even called their number from the Netherlands but there's no one behind it. Big lesson learned, don't book to travel agency go directly to the web site of the airlines.

"Ripped off."

Just for few dollars less I got the ticket but ended up paying more for the luggage. More than 200$$.
While going to the destination it allowed 2 baggage’s but while coming back it allowed 1 baggage. I packed two and had to pay 230$$. Ripped off. Absolutely ripped off. I don’t know where to ask for the refund. So not a good platform to buy ticket. Complete ripped off.

"It's simply horrible."

It's simply horrible.
The website might be ok to navigate but there is no number and no customer service can be reached.
I purchased a ticket and I have to change it now, and even though I purchased their Premium pack, it is still very difficult to figure out how to change it. No ability on web site and no phone number to call.

The email reply I am receiving are either automated or from people that don't even read my question. Frustrating and ridiculous. I will never purchase a ticket on this site anymore.