"COVID19"

Vayama refused to issue a refund despite the mandate to return costs of cancelled flights due to covid19. I just got my money back by disputing a claim with the credit company but it would have been nice if I didn’t have to cite a federal mandate and be ignored by Vayama.

"I've Used Vayama three times but won't use them again!"

I've Used Vayama three times now for flight bookings and until now there have been no issues. However, on 28th May, my flight was canceled due to Covid-19 and trying to get a an email or phone response from them is impossible. Lots of automated messages but no actual intelligence behind them, even after emailing 4 times, the automated messages are the same, insisting I rebook a flight I in three weeks! Especially annoying when there are better options available directly from the original airline and two weeks earlier!! I'd be reluctant to use them again because of the lack of staffing to answer the phone or provide a direct email response to instructions on re-booking. I fear that I now have a battle ahead to get a refund of the flights but at least the airline has been sympathetic in booking me a flight at no additional cost to leave a few days later.

Shame on you Vayama, please improve your customer service and provide adequate customer phone and email support.

"I had a really terrible experience…"

I had a really terrible experience getting a refund for my flights to Asia in March 2020. I emailed an acceptance of the cancellation fee but then nothing since then (3 months ago). This was thousands of dollars. I strongly recommend not booking with Vayama. Dan Copp

"Stay away from this website"

Stay away from this website. It is a scam. I purchased 5 tickets to Japan in May, I also paid for total $600 for reserve seating. I sent them 10 emails and no response, I finally got the refund from the airlines for the 5 tickets. However, they didn't refund me the reserve seating amount. I called the Airlines and they said I need to contact the agency for the refund... .. I am not going to go to this website anymore.

"I booked a domestic flight"

I booked a domestic flight. Unfortunately, the flight got cancelled due to coronavirus. I dropped numerous emails to Vayama for a refund but I didn't get any response. I am wondering what kind of scam is this?

"Meu voo do dia 30/05 foi cancelado"

Meu voo do dia 30/05 foi cancelado. Eu não fui informada e só fiquei sabendo hoje (29/05) ao entrar em contato com a cia aérea após não ter conseguido efetuar check in.
Preciso de solução urgente e não consigo entrar em contato com a vayama

"I need my travel voucher"

I'm trying to contact you so you can apply the travel voucher option for my trip with Icelandair this August. Icelandair can not process my request since the tickets were purchased through a third-party agent which is Vayama. I need to get that voucher while Icelandair is offering it. I don't want to miss my chance for a voucher or else lose the money. All Icelandair needs is for you to contact their support team so they can go ahead and process that voucher.

"I cannot emphasize enough to stay the…"

I cannot emphasize enough to stay the hell away from this website. Purchased a ticket about a week in advance, never got issued the ticket. Customer Service is completely not available. By the time they got back to me was after the plane departed. This is a disgusting scam of a website and shouldn't be allowed to legally sell any product.

Update: I have since joined a class-action lawsuit against Vayama. I suggest others impacted do the same: chimicles.com [slash] online-travel-agency-booking-websites-coronavirus-refund-policy-class-action-investigation

"STAY AWAY"

STAY AWAY! Yes they are legitimate but their policies stink. During the recent Covid-19 problems they could not complete my flight as booked. (Destination border was to be closed on my arrival day, and the airline stated the flight was to be cancelled) As such both in the US and Europe they are required to refund the total flight cost if notified prior to the departure date. But they refused to answer their phones? A message just stated for better customer service they would only take emails?? So I sent over 8 emails days to hours before flight time. About a month later I got a reply stating since I did not notify them of the problem in advance they would only issue me a credit minus a $100 processing fee! No other airline or vendor has assessed an additional fee during this time. This is so rude and shows the total lack of concern for their customers. I finally protested the charge with my bank, and they found in my favor. I was well within my rights to request a full refund. They reversed the charge in full. I will never book with Vayama again and strongly suggest no one else should unless they decide not to make their money so dishonestly.

"Unauthorized booking- please cancel and issue full refund."

Dear Vayama,
A booking has been made with my credit card and under my name without my approval or consent. This booking was made less than 24 hours ago.
I have not authorized this booking. Please cancel this booking and issue a full refund. Will notify my credit card company as well.

I have already emailed your customer service but have only received automated email messages without any help.

Thank you.