"SLOW SERVICE POOR COMMUNICATION"

This firm have delayed to completion of a very small estate distribution to the very maximum of their capacity unnecessarily. 21 months! so if you want something doing quickly, efficiently and with good communication DON'T USE THIS FIRM!
Interestingly I have had a response to this review but not my email sent the day before about my case!

"Needless conveyancing delays by Ramsdens"

A month after submitting answers to questions from Jolene Briggs at Ramsdens conveyancing department, I asked the sell side solicitor and the estate agent why I had heard nothing as it was over 3 months since the start of conveyancing. The estate agent contacted the buyer who related that "her solicitors [i.e. Jolene Briggs at Ramsdens] had taken over 3 weeks to respond to her, she has now signed the contract".
Ms Briggs AGAIN sent a bunch of questions for me to answer, some of which simply repeated questions she had already asked and I had answered previously.

I am disappointed that Ramsdens repeatedly send out questions instead of simply READING the answers the first time around. (I don't know if they are charging their client £25 for each letter they sent out and if this is a cynical way of adding to their fee.)

Personally the delay has constrained my own ability to move into a new place of my own of course.
They have signed documents in hand and yet seem to be doing their level best to delay completion when their client is paying hotel costs and eager to move into a home of her own.

If I were the buyer I would think about complaining to whatever conveyancing standards organisations exist to supervise proper behaviour of conveyancing solicitors, or even claiming back some of the hotel costs - I expect 3 weeks hotel costs would claw back quite a chunk of the conveyance fee, and it might encourage Ms Briggs to improve her service.

UPDATE 13/6/24
Having seen the reply from Ramsdens pointing out that I am not a direct client, I would note that I have nevertheless been directly affected by the behaviour of their personnel. It makes a massive difference to me when the conveyancing is delayed, whether by my own solicitor or by the other side. Having seen the reviews of Ramsdens, it is clear that mostly they get high marks, but there are a small number of bad apples that have led to extremely poor reviews. I would point out to Ramsdens that it takes a long time to build up a good reputation, but that can be lost in a twinkling. The advice comes from either Warren Buffet or Charlie Munger, I recall not which.

"Great communication, consistent service, personal support from your named solicitor. "

We recently used Ramsdens (Elland office) to complete our sale and purchase conveyancing.

Our transactions were handled by Jolene Briggs and her team from instruction to completion.

Communication was consistent throughout and increased at times where required.

Following the date for completion being decided there was some challenges with our buyers solicitors however Jolene was on hand to support and ensured we completed on time.

Really great, local firm.

"Brilliant, once again."

Brilliant! We used them for our conveyancing & cannot recommend them enough. Amber works in the commercial team for Kirstie & both are highly competent professionals that make the competition look like a bunch of clowns. We were in a very short chain & the transaction should have been quite simple. Unfortunately, the other side were slow & unresponsive. If it wasn't for Amber's tenacity, we may not have completed on time. Her communications were exceptional, often responding to emails in the evening & at weekends. She is genuinely interested in her subject & when an unusual situation arose involving a Tree Preservation Order on a tree that had been cut down, Amber researched the whole topic & gave clear advice about the legality & risks we were taking. I would not contemplate using anyone else.

"Brilliant service from start to finish"

Brilliant service from start to finish. Very patient and explained things thoroughly. Got everything done quickly which was needed due to tight deadlines through my error. highly recommended!

"Every contact we had with Chantelle and…"

Every contact we had with Chantelle and Kerry was professional, courteous and respectful. They were both extremely efficient and very patient. We never felt we were being a nuisance, and consequently their kind guidance throughout our property sale, reduced the inevitable stress dramatically. They facilitated our simultaneous exchange and completion a few days ago. It was absolute magic, the relief was enormous after months of ups and downs. Thanks a million to both of them.

"Friendly & efficient"

We used Ramsdens for our conveyancing and found the service exceptional. Very good communication by phone and email and very friendly, helpful staff. Would definitely recommend.

"Fantastic service from Joanne &…"

Fantastic service from Joanne & Rebecca, so easy to deal with, helpful & friendly, would 100% use again.

"Excellent"

Excellent - Anne, Kathryn & Amy have been outstanding, professional and supportive throughout both the sale and purchase of our properties. Our situation was complex and at times also required other services and advice, the team were always on hand to ensure we had a in-depth understanding of each stage of the process, sourced additional services from within Ramsdens and literally couldn’t do enough to help. Communication and attention to detail in all aspects have been exceptional, we are extremely grateful, their approach throughout has been supportive, friendly and compassionate. We highly recommend Anne, Kathryn & Amy and all the other services we have received through Ramsdens.

"Exceptional Service for Our Re-Mortgage! with Joanne and…"

We recently worked with Joanne and Rebecca on the re-mortgage of one of our investment properties, and I couldn't be more pleased with their exceptional service. They delivered everything on time and ensured that we met our deadline without any issues.

From start to finish, Joanne and Rebecca demonstrated professionalism, efficiency, and a deep understanding of the process. They kept us informed at every stage, promptly addressing any questions or concerns we had. Their attention to detail and commitment to our case made the entire experience smooth and stress-free.

Their expertise and dedication were evident throughout, and we truly appreciate their hard work in making sure everything was completed accurately and on time. We highly recommend Joanne and Rebecca to anyone in need of reliable and proficient legal assistance for property matters. Thank you both for your outstanding service!