"Very straight forward process"

Very straight forward process, good online system, candidate & client side remain happy, strong credit control which is a real plus, good communication. Special thanks to Jack Spencer who helped onboard a complex deal with patience & good humour! Would be happy to recommend to other agencies.

"Easy-to-use platform"

Easy-to-use platform, prompt service, and highly recommended...

"Thank you!"

I would like to thank David Simpson and the whole Customer Service Experience team and Finance/Credit control team for being such a great support to Buckingham Futures. They have always gone above and beyond to provide great assistance, advice and resolution to the queries presented to them.

Together we have forged a great working relationship and cannot thank them enough!

"An effective funding and back office provider"

Sonovate is a good third party back office provider. We use them for our temporary contract staff. If there is any queries to be resolved, the team are very quick to respond and we have always had good experiences.
The process is very efficient.

"Excellent onboarding and ongoing support"

I've been a Sonovate customer for around a year now and as someone who is average at best with technology, combined with some overly complex RPO contract arrangements, I have required assistance on numerous occasions.
From the initial onboarding , the check-ins and then the ad-hoc issue resolution, the support I have received from Harry Busby has been some of best customer service I've experienced in any industry.
The products aren't perfect but good customer service and support make a huge difference and the reason I'm keeping my business here.

"First class customer service"

The customer services team has really stepped up their game and they are immediately responsive to queries and resolve them within minutes.
Very helpful third party bureau for a small independent company like us

"Helpful and Quick!"

Since I joined my current company in July 2021, I have worked closely with Sonovate who run many of our contractors. The team has always been really helpful and they have always responded very quickly to any queries.

In particular, Sabrina and Daisy from customer experience and Jade from payroll have stood out.

"Excellent customer service experience"

I have been using Sonovate for several years and I have always received an excellent services. Sabrina, particularly was very helpful when I was trying to help a contractor navigate part of their software. She was very good at presenting the solution and is an excellent brand advocate for Sonovate

"From a client perspective"

From a client perspective, I can generally thoroughly recommend Sonovate. The customer service team has been fantastic (esp Sabrina Hicks) and are always happy to help and sort out issues - especially for us as a smaller/lower volume client. There have been some issues, but Sonovate are always keen to find a resolution and have shown flexibility and support where possible. Main issues have been around credit control (lack of comms/follow up) and back end invoicing issues, but to be fair these issues were caused in the first place by our client - leaving us and sonovate to find a work around. Generally a very positive experience and a good company to work with, in an area where your client relationships can be on the line.

"Brilliant Customer Service"

Recently, I had a requirement in terms of IR35 New Regs. Magda Baker and Harry Busby couldn't have been more helpful. Their support went way beyond what I anticipated. Magda took calls when she was on annual leave and Harry went out of his way to provide additional info on a couple of tricky areas of the process. I have no hesitation in recommending Sonovate wholeheartedly for their brilliant customer service and support. They have never let me down