"Absolutely dreadful"

Absolutely dreadful. I’ve sent numerous emails to customer service asking for simple status updates and explanations why payments are delayed, and there have been consistent no replies. Not much focus on the customer or service… should be a simple thing

"Be warned!"

The two main themes throughout the 18 months I worked with Sonovate were no accountability and incompetence. They caused me sleepless nights, anxiety, stress, more work and they also cost me financially. Issues are met with meaningless customer service speech only for the same problems to repeat themselves. We were threatened with legal action several times, and in every case, the reason was due to Sonovate's incompetence. Don't expect any credit control, your debt will spiral which in turn means your temps won't be paid, you will be unable to service your client and you will be charged for the privilege. Other red flags I experienced, emails acknowledged but not actioned, not retrieving funds sent in error, emails ignored for up to 10 days, inconsistency in their procedures, inability to write an invoice, unable to match POs to invoices. After all this, I was wary of finding another funder after my experience with Sonovate, but thankfully Sonovate's issues seem to be unique to them. This baffles me further, who can one business be built so obtusely that it hurts their clients at every angle?! Feel free to call or email me to discuss in detail, Stuart Jackson - Jackson Sims Recruitment - 0203 287 9484.

"Great Staff, Great System!"

When managing contractors, you can sometimes get lost in the detail - Sonovate completely take all of those hurdles away, with a simple and officiant portal which is very clear and smooth. Aswell as a great system, Sonovate have an incredibly supportive team. I have had the pleasure of having Simone K (Business Development) & Harry B (Onboarding Executive) guide me throughout the process and what a delight it is to have such supportive specialists helping. I couldn't recommend the business or those two individuals enough. Thank you

"Very happy with the service provided"

Very happy with the service provided, and the customer service agents are very helpful.

"Excellent service all round"

Since day one I have been exceedingly impressed, not only the product and service that Sonovate provide but the way they go about it with impeccable customer service and on-hand assistance. With a type of "no win no fee" service, I can utilise Sonovate when I need to without being tied in which has enhanced the offering of my business substantially.
Josh Abdelfatah has been ever present since day one with dedicated customer service, with Jack Pollard, Alex Milakovic and Jess Wigley on hand too.

Thank you guys!

"The experience from start to finish has…"

The experience from start to finish has been amazing, Sophia has been excellent! She has made the whole process so easy, is always happy to help and checks is when needed.

Cannot recommend this platform enough!

"Capital Team"

Recently moved to the Capital funding platform and the team are super helpful and responsive.

"An Excellent Easy to Use Intuitive Contractor Management Portal Sonovate"

We have recently placed some IoT Consultants as contractors with a UK based client. We used Sonovate to process everything including the timesheets, approvals, invoices and all disbursements. It is an amazing systems, easy to use, very intuitive and payments are all received on time and correct! The team are amazing and Jack did a wonderful job making sure we were kept abreast of the process to get our client approved & loaded on to the system! Highly recommend them to any recruitment consultancy looking for support to place high value contractors!

"Highly recommend! Incredible customer service. Super helpful."

The customer service at Sonovate is incredible. I've been nothing but impressed by the team and would highly recommend them to anybody.
Massive thanks to Jack Pollard and Simone Kang in particular who consistently go above and beyond. Jack never fails to impress and has gone out of his way to make sure everything runs smoothly and is easily understandable. He's always there when you need him, super professional, committed, incredibly helpful and makes the whole process simple and fun. Simone has also been a constant support, always there to provide advice and wisdom. Since onboarding with Sonovate, both Jack and Simone have been incredibly helpful, super quick and really proactive in addressing any possible issues before they even arise. I couldn't thank Jack and Simone enough for their work and amazing customer service.
I highly recommend signing up with Sonovate!
- Harriet Mott, Director at Humans.London

"George Mckinty and Sophie Vearncombe Set Standard in Customer Service"

As a business we have used Sonovate since 2018 and George Mckinty has been our account manager since 2019 and Sophie Vearncombe our go to Credit Risk contact. George and Sophie provide a fast, efficient and friendly service, understanding that sometimes speed is vital in contract recruitment. They are both able to take sensible decisions not just a "computer says no" view based on their knowledge of our business. If you are become a Sonovate customer, you will not be disappointed by George and Sophie.